JCMatthew DVR320t firmware update

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8042 posts

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#699738 11-Oct-2012 15:26

I have a firmware for the JC Matthews PVR. File is titled DVR320T_APP_1.2.9.zim from May ish 2011.

I don't know if anything newer than that came out before this product was dumped in NZ. Given the recent comments though, I don't think your problems are firmware related, especially if they were working fine up until recently. The execption being if capacitors are starting to play up in these devices, but that hasn't been common, yet, and they don have a fan from memory so not likely.

Best bet is to hound freeview and JC Matthew. As I pointed out to freeview, this product has their logo all over it, so it's in their own best interest to make sure it works properly.

mjward

28 posts

Geek

#699808 11-Oct-2012 16:40

Yip I can confirm it's a Zinwell problem as well. I created my own thread yesterday:

http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=110523

A quickly got pointed at this thread. Am trying a firmware update tonight from 1.2.2 to 1.2.4.

bazzer

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#701210 15-Oct-2012 02:10

Another issue has cropped up for me (perhaps in the last week?), it appears that anything recorded on TV3 I am unable to do anything but play it once it's finished recording. This means:
-no "chase play"
-no fast forwarding
-no elapsed time

Quite annoying, but luckily I don't record much on TV3 so that's why I'm not sure how long it's been happening. As far as I can tell, all the other channels are sweet, including TV3+1. Anyone else having the same problem?

srenz

4 posts

Wannabe Geek

#701223 15-Oct-2012 08:07

Yes, I have the exact same issue with my unit - in addition to the other problems noted by members above. I've also noted that if I set the unit to record TV1 or TV3 now, it typically records the +1 versions. These problems, as well as multiple screen freezes during play back is rendering this machine almost useless at the moment.

Chats

11 posts

Geek

#701389 15-Oct-2012 12:06

I have the same issue. Seems to have started around the time they put the shopping channel etc. However have noticed that it seems to respond bit better when in a SD channel, much worse of HD channels. The channel ticker that runs on the front display jumps/freezes when it is having this issue.

My first thought was it was overheating or something & thus CPU's running slow, but couldn't see anything obvious.

I have tried resetting the unit to default and also formatting the HD, neither improved it.

Good thing I checked here as my next plan was to try putting a new HD thinking that was buggered.

waam

4 posts

Wannabe Geek

#701538 15-Oct-2012 15:24

Funnily enough I have had similar issues with my JCMatthew unit however now The front display reads Boot... and just stays there have powered it off and left it off overnight but when it powers up it stays at BOOT and nothing happens ... very frustrating...

PimpMyMagic

267 posts

Ultimate Geek

#702251 16-Oct-2012 21:49

I have the same problem with a Zinwell PVR - stuck in "BOOT" indicated mode.

A replacement HDD made no difference either.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Beetle

4 posts

Wannabe Geek

#702428 17-Oct-2012 12:05

Similar symptoms here with the JCMatthew 320T. It ran great for about two years -- now almost unusable due to very slow response to commands.
I have emailed with JCMatthew in NZ, who were quite helpful. They sent me firmware 1.3.0, which has made no difference.
The way around the problem for now:
Box records programmes OK (but scheduling anything new is nigh on impossible).
To play back: disconnect aerial before switching on. Then performance is very good.
The big disadvantage right now is I cannot record while playing back.
The problem has to be with the current broadcast signal. Too many boxes are having the same symptoms at once for it to be a component failure.

FWIW, here is the email from JCMatthew:
Hello there,

Please find the attached files for the latest firmware and instruction. If you have a difficulty to upgrade the firmware due to the slow response of the menu selection, please unplug the aerial then plug it back after upgrade.

Recently we experienced few issues, and this latest firmware might not solve the problems.

l      slow response when using the menu selection

l      cannot fast forward the TV3 record program

l      the picture will be pixelated when fast forward the program which is recorded after 28, September

l      on some occasions unit froze might occur

We have contacted freeview and the manufacturer, now we can not do much about those issues until received any solutions from them.

Thanks.

Best regards,

JCMatthew Service Centre

Jaxson

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#702452 17-Oct-2012 12:44

You're either talking:

1) a change from freeview's side of things,
2) a change in all your aerials at the same time, or
3) failing componentry.

Option 1 and 3 seem more probable....

Virgo

13 posts

Geek

#702458 17-Oct-2012 13:01

I've also been encountering problems with the EPG, the remote control response and recording programmes with freezing and pixelation issues. These problems occurred only after the MediaWorks changes.

This is the latest response from Simon at the JC Matthew Service Centre:

Freeview has sent the Transport Stream to the manufacturer. The manufacturer analyzed the TS and found the data carrying in the TS is more than what they designed initially. Now the manufacturer is trying to figure out the solutions. To proof that the problems are caused by the freeview signal you may unplug the aerial and you will see the differences.

We will keep you up to date with any solutions received.

Thank you for your understanding.

Best regards,
Simon Hsiao

JCMatthew Service Centre

bazzer

3438 posts

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#702510 17-Oct-2012 13:51

But is it still within the spec? If so then JCMatthew didn't do the job right in the first place. If not then Freeview are in the wrong. In the meantime, annoying!

Jaxson

8042 posts

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#702520 17-Oct-2012 14:13

Is this to do with the 3 main channels now all being in 1080i with Dolby surround tracks?

The time frames don't line up though as this all happened quite a while ago.

bazzer

3438 posts

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#702527 17-Oct-2012 14:19

Jaxson: Is this to do with the 3 main channels now all being in 1080i with Dolby surround tracks?

The time frames don't line up though as this all happened quite a while ago.

Yeah, I don't think so. It's been working fine for ages. It's more likely they've changed something recently, specifically the MediaWorks mux I guess since it is more affected than other channels but not sure what.

Ventura

109 posts

Master Geek

#702566 17-Oct-2012 15:37

Beetle, can you put up the 1.3.0 update to see if it makes any difference to my system?
Cheers

waam

4 posts

Wannabe Geek

#702571 17-Oct-2012 15:48

Dunno whether a FW upgrade will mhelp it coz my one now constantly shows BOOT even after powering off overnight and when repowering having only the power cable connected...

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