Panasonic DMR-HWT260 owners thread.

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#1663209 3-Nov-2016 11:18

Ok so I have reached out again to Panasonic and to their Technical manager with whom I have been dealing with since June (Yes June). Email as below was sent. Will let you know the reply.

"Hi ***** just wondering if there is going to be any resolution on this at all ??. I am seeing more and more people complaining of the same issue most who are saying there previous units were fine until purchasing one of these.

No disrespect to you what so ever but is it possible for this to be escalated up the chain at all so perhaps some more resources are thrown at it.

People with the same model except has the blu-ray player in it are having the same issue.

Kind regards

Jason"

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Spyware

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#1663211 3-Nov-2016 11:19

My observations of live stream from my HWT260 last night for several hours resulted in a no fault found. Note: I didn't test any aspect of Freeview Plus though but it is enabled.

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JaseNZ

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#1663214 3-Nov-2016 11:23

Spyware:

My observations of live stream from my HWT260 last night for several hours resulted in a no fault found. Note: I didn't test any aspect of Freeview Plus though but it is enabled.

Ours can run fine for hours but them wham black screens of death , Its very random thats the problem.

How about everybody if you get the black screens showing up you post in this thread the time and channel you were getting it then we can see if its all happening at the same time.

I do know panasonic read this thread so post away.

We did get it last night around 5.30ish then again about 9ish

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Davoid

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#1663221 3-Nov-2016 11:37

Bought this unit just a few weeks ago, and sometimes get a black screen (sound seems to continue) just for a second or two. I did have it once stay black screen until I had changed freeview channels.

After having the Magic 3700, this unit is still way better (fast forward/rewind actually work)

Pumpedd

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#1663234 3-Nov-2016 11:49

Are you recording a channel as well as watching a live channel??

JaseNZ

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#1663242 3-Nov-2016 12:03

No not recording , its just live.

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MikeB4

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#1663305 3-Nov-2016 13:16

My unit is showing signal strength and quality at 10/10 for all channels. However Panasonic feel this problem is being caused by the TV signal. I am arranging for an aerial company to come in and check the BER readings.

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MikeB4

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#1663456 3-Nov-2016 19:24

I was thinking about this issue, before I pay for an aerial guru to come and look at my setup I have a question for the knowledgeable folks here. If this problem of black screens and freezing was a signal issue would it not be more constant and show a pattern? This issue is random and I have not been able to see a pattern or a set of circumstances.

Pumpedd

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#1663464 3-Nov-2016 19:39

If it was a signal issue you would the image pixelate to an extent depending on dropout.

I am convinced the issue is with the samsung box and I will be returning mine to Harvey Norman.

art3011

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#1663562 4-Nov-2016 08:58

MikeB4:

My unit is showing signal strength and quality at 10/10 for all channels. However Panasonic feel this problem is being caused by the TV signal. I am arranging for an aerial company to come in and check the BER readings.

When you get a blank screen, can you do a live rewind and see if the replay also displays a blank screen.

MikeB4

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#1663580 4-Nov-2016 09:56

art3011:

MikeB4:

My unit is showing signal strength and quality at 10/10 for all channels. However Panasonic feel this problem is being caused by the TV signal. I am arranging for an aerial company to come in and check the BER readings.

When you get a blank screen, can you do a live rewind and see if the replay also displays a blank screen.

Good idea, will do

butlerboy

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#1663582 4-Nov-2016 09:59

I don't think it's a signal problem. I have the exact same issue with my dmr-pwt550. My Panasonic TV and MagicTV3600 don't exhibit this problem when plugged into the same aerial outlet. The only difference is the pwt550 is myfreeview+.