Panasonic DMR-XW390 DVD recorder - Locks up during playback

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Beachlander

5 posts

Wannabe Geek

#110795 16-Oct-2012 11:25

I have had a few problems with the timer recording as posted by others previously in this forum.
My issue now is that sometimes, during playback, the DVR locks up. The display counter continues to display where it was up to and any timer-recordings in progress stop. I can do a soft-reset using the remote and the DVR takes approx 10 seconds to react to this. The DVR goes through a longer startup than normal and then resumes the timer-recording but as a new recording. The previous part of the recording survives. The recorded program we happened to be watching also exists and when replayed does not appear corrupted at any point. It would seem that there is either some kind of memory leak in the DVR or that something is triggering the lockup which I don't understand. As I can't replicate the problem at will, I expect it will be a waste of time returning this unit, especially as it would appear that Panasonic doesn't acknowledge these problems. I am not using HDMI leads and have a sky box and panasonic tv in the setup.

wellygary

7384 posts

Uber Geek

#701989 16-Oct-2012 11:39

Can you tell us what is going on when the unit freezes,

Obviously you are watching a recorded programme,

What recording is going on?, ( one or two recordings?) are the programme SD or HD,

What capacity is left on the HDD

Is there a disc/SD card/USB stick inserted.

etc

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Beachlander

5 posts

Wannabe Geek

#702061 16-Oct-2012 13:59

I'll be keeping a more accurate log from now on - times here are from photos I took of the display at the time the last problem occoured...
>> Can you tell us what is going on when the unit freezes,
>> Obviously you are watching a recorded programme,
>> What recording is going on?, ( one or two recordings?)

Almost exactly 10mins after Grey's Anatomy(HD) was scheduled to end (standby time settings, program over-run times all changed today so can't be sure). Was watching another pre-recorded program(HD) at the time. Only SD recordings saved on the HDD are from Sky Satellite.

>> What capacity is left on the HDD
Don't know exactly but suspect disc is 25% used, 75% unused

>> Is there a disc/SD card/USB stick inserted.
No

After reading some of the other issues people have had with timer recordings I have fiddled with all standby and program timer over-run/under-run settings and turned off network interface.

Also, after the fault occured last night i go a U99 error code on the display. While Panasonic recommends a hard reset for this, so far I have only done a soft reset.

Dunnersfella

4064 posts

Uber Geek

#702163 16-Oct-2012 17:13

I have to ask, have you updated the firmware via the web or USB?

Beachlander

5 posts

Wannabe Geek

#702189 16-Oct-2012 17:45

>> I have to ask, have you updated the firmware via the web or USB?

No - I know the facility exists but wonder if I would be exchanging one set of problems for another..

Dunnersfella

4064 posts

Uber Geek

#702191 16-Oct-2012 17:49

It would have been my first port of call to be honest.

Beachlander

5 posts

Wannabe Geek

#702344 17-Oct-2012 10:15

I have checked the Update settings - they are set to automatically update in standby mode. The Panasonic site doesn't show any firmware updates have been issued for this model DVR.

BS

70 posts

Master Geek

#711762 4-Nov-2012 14:43

Which transmitter are you on, I have a similar problem occasionally with the MTV3700 stopping playing occasionally on glitches in the recording, and I'm wondering if it's a faulty transmission from Mt Campbell, Tasman district. the signal strength and quality are fine, and the aerial was checked, so that's not the issue. but we get dropouts and pixalation when we are watching live TV on the Samsung LCD, so not as if it's being caused by the MTV3700 recorder.

To get over our lockups on the MTV3700 we have to jump back 10 mins, let it play for a couple on minuets and then do a 10 min jump forward so we get past the glitch in the recording, it's as if the new free view is not all it's cracked up to be, maybe still having teething problems.

Beachlander

5 posts

Wannabe Geek

#712070 5-Nov-2012 09:45

BS: Which transmitter are you on, I have a similar problem occasionally with the MTV3700 stopping playing occasionally on glitches in the recording, and I'm wondering if it's a faulty transmission from Mt Campbell, Tasman district. the signal strength and quality are fine, and the aerial was checked, so that's not the issue. but we get dropouts and pixalation when we are watching live TV on the Samsung LCD, so not as if it's being caused by the MTV3700 recorder.

To get over our lockups on the MTV3700 we have to jump back 10 mins, let it play for a couple on minuets and then do a 10 min jump forward so we get past the glitch in the recording, it's as if the new free view is not all it's cracked up to be, maybe still having teething problems.

I'm up in Cambridge (just south of there but pointing at a transmitter in Cambridge). The problem that was occuring hasn't resurfaced so either the problem was external and was fixed or one of the things I have done above has provided a fix or it hasn't been fixed but also hasn't yet occured again.