EPG & Media Works (CH3 4 8 9) - unable to book programs for recording

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FOCUS0

64 posts

Master Geek
+1 received by user: 3

Topic # 112262 3-Dec-2012 08:11

We are noticing a problem with some PVR's unable to book recordings of upcoming shows on Media Works channels (3 4 8 9 - TV3 FOUR TV3+1 C4)

Getting a error the the EPG is incomplete

knoydart

854 posts

Ultimate Geek
+1 received by user: 130

Trusted

Reply # 726000 3-Dec-2012 09:30

Hi,

a little more info on the make, model and software of your PVR(s) would be helpful. There have been reports of some zinwells (amongst other brands) which have not taken too kindly to the Mediaworks work to regionilise their DTT services back in September. When did problems start?

regards

Knoydart

FOCUS0

64 posts

Master Geek
+1 received by user: 3

Reply # 726120 3-Dec-2012 13:01

Problems were starting to be reported last week - Have not got a specific date.

The latest info regarding Media Works is that there were redundant copies of the EPG in the transmission Stream causing some units stress, these have since been removed.

It is possible a little too much was removed ?.

hdinsider

546 posts

Ultimate Geek
+1 received by user: 13

Reply # 726586 4-Dec-2012 07:52

I can confirm that booking programs on my zinwell zmt-640 and Panasonic myfreeview boxes are both working fine on those channels.
So which models of recorder are you hearing 'reports' about?

don't mess with me.... i'm the hd insider....

butlerboy

423 posts

Ultimate Geek
+1 received by user: 31

Reply # 726612 4-Dec-2012 09:16

no issues setting up programmes to record on the magic tv 3600 or jc matthews dvr-320t.

FOCUS0

64 posts

Master Geek
+1 received by user: 3

Reply # 726845 4-Dec-2012 14:55

Problem is appearing outside Auckland - Hawkes Bay / Christchurch / Nelson

butlerboy

423 posts

Ultimate Geek
+1 received by user: 31

Reply # 726855 4-Dec-2012 15:09

FOCUS0: Problem is appearing outside Auckland - Hawkes Bay / Christchurch / Nelson

i'm in chch and as i said before no issues with either of my myfreeview pvrs. what ones have had 'reported' issues?

wklie

191 posts

Master Geek
+1 received by user: 5

Trusted

MagicTV

Reply # 726943 4-Dec-2012 16:30

FOCUS0: Problem is appearing outside Auckland - Hawkes Bay / Christchurch / Nelson

Brand and model?

hdinsider

546 posts

Ultimate Geek
+1 received by user: 13

Reply # 726973 4-Dec-2012 17:21

I live in Auckland, so no use to you.

What I would recommend is a retune. Does that work?

don't mess with me.... i'm the hd insider....

MikeAqua

4952 posts

Uber Geek
+1 received by user: 2009

Reply # 727548 5-Dec-2012 17:47

I'm in Nelson. Sony KDL-40V4000 with built-in Freeview. I have had some related difficulties: -

- I had no EPG at all on media works channels.
- The program info for those channels was viewable by opening the EPG from another channel
- Selecting a media works channel from the EPG resulted in a blank black screen with no a channel info.

A re-tune fixed all these problems

Another observation is that when I switch channels there is a lag time before the EPG is available. This EPG lag seems to be longer on media works channels. Maybe your PR is trying to access the EPG info to quickly? Just a thought ...

Mike

hdinsider

546 posts

Ultimate Geek
+1 received by user: 13

Reply # 727783 6-Dec-2012 01:25

FOCUS0: Problems were starting to be reported last week - Have not got a specific date.

What are you focus? A call centre!!! Give us the make/model of those pvrs affected. Right now.

don't mess with me.... i'm the hd insider....

FOCUS0

64 posts

Master Geek
+1 received by user: 3

Reply # 728364 7-Dec-2012 08:25

A Tech in the Digital roll-out

The EPG issue seems to only have affected 4 units around the country at the same time.

It is looking more like a single unit STB flaw as there are thousands on units currently in use.

Just a coincidence that all had the same fault at the same time in different locations.

hdinsider

546 posts

Ultimate Geek
+1 received by user: 13

Reply # 728475 7-Dec-2012 12:07

FOCUS0: A Tech in the Digital roll-out

The EPG issue seems to only have affected 4 units around the country at the same time.

It is looking more like a single unit STB flaw as there are thousands on units currently in use.

Just a coincidence that all had the same fault at the same time in different locations.

What brand STB is affected? What is the version of firmware in the affected boxes? Was the problem solved by a retune?

Simple questions really.

don't mess with me.... i'm the hd insider....