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6 posts

Wannabe Geek

Topic # 116482 30-Apr-2013 16:40
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      Hi All

      Here's a heads up for anyone having pixilation issues with there Hills/Zinwell satellite boxes: 

    There's currently an odd device issue with Hills satellite receivers.
Hills & Zinwell - the manufacturers - became aware of this issue the day before yesterday, when they received reports of this issue & ran initial tests.

Hills technicians believe it's to do with the way the device STORES SIGNAL DATA, causing a DATABASE OVERLOAD and stops the HILLS satellite receiver from processing further incoming signals.

A TEMPORARY SOLUTION is to turn the device off AT THE WALL, wait 10 seconds, & turn it back on. This should clear the Database to allow incoming signal to be received again, this should allow viewing for about 3 - 5 hours, at which point the device Database is likely to become full again. Repeating the temporary fix will allow viewers to watch for an additional period of time.

Hills/Zinwell has reassured us that they are working on a solution and will need to run further diagnostics early next week before releasing a fix.

Released 26/04/13

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64 posts

Master Geek
+1 received by user: 3

  Reply # 812843 7-May-2013 14:17

An Over the Air update has just been released to address the issue causing the Hills Sat Box to stop.

As at 14:10 today 7/5

This will be applied when the unit detects it or - when starting up.

64 posts

Master Geek
+1 received by user: 3

  Reply # 813598 8-May-2013 11:47

This Over the Air Release has resolved the problem on the Hills Boxes.

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