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Topic # 120854 16-Jun-2013 10:55
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Hi there,

I am a bit of a newbie to freeview, so apologize if this is all pretty simple. A friend moved into a new house yesterday, and when I tried to set up her freeview TV, I came across some problems. The people before her had SKY in the place. I attached the satellite cable to her freeview box, but it will only have the message on the screen that there is no/or bad signal. As soon as I connect a loop cord from her freeview box to the sky box that the previous people left behind (but has to be returned to sky), then she gets her signal and everything is good. The picture is coming out of the freeview box, as the red white and yellow cords go from the freeview box to the TV.
Does anyone know what is happening, why can we not get the signal going without having the skybox attached?

Many thanks

Troy

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  Reply # 837539 16-Jun-2013 10:57
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Is it a UHF or satellite Freeview decoder?



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  Reply # 837541 16-Jun-2013 11:02
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Thanks for your reply,

Its a satellite decoder

Cheers

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  Reply # 837543 16-Jun-2013 11:08
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is it Freeview certified unit or general satellite decoder.   You may need to change the lnb frequency in the settings menu. Common ones are 10750  and 11300




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  Reply # 837545 16-Jun-2013 11:12
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I'm a bit confused as to how many "Freeview" options you are trying to set up

1 " I tried to set up her freeview TV"
If she has a freeview tv I think it just needs a UHF aerial

2 "I attached the satellite cable to her freeview box"
Her freeview box may be DVB-T not DVB-S

3 "As soon as I connect a loop cord from her freeview box to the sky box "
Sky box is connecting to Satellite dish



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  Reply # 837546 16-Jun-2013 11:13
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I will need to get back in touch with her for that information, what I do know is that it is a freeview box that a family member of hers was using.
Thanks for the reply



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  Reply # 837552 16-Jun-2013 11:16
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Thanks for the reply,

1) She has a freeview box, not a TV with built in freeview
2) It is a satellite freeview box, not a terrestrial one
3) I assume that as it is a satellite box, can she not just use the signal coming from the exisiting sky dish? Does she need a different satellite dish?

Cheers

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  Reply # 837554 16-Jun-2013 11:25
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freeview uses same dish and satellite as Sky so dont need to change the dish.




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  Reply # 837560 16-Jun-2013 11:40
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Ha sorry. I have no experiences with "Freeview Boxes" as my set up is TV to UHF aerial.
I assume, as Sky is pay per view and encrypted, that their box decodes their signal from their dish.
Perhaps ring around some aerial installers and see what's needed or check out
http://goingdigital.co.nz/ if no-one here offers help

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  Reply # 837561 16-Jun-2013 11:42
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Check the LNB power setting in the Freeview box - sounds as though it is only working when the Sky box is supplying the power to the LNB.

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  Reply # 837566 16-Jun-2013 11:52
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Just searched the going digital site and found some videos on how to set it up

http://www.freeviewnz.tv/help-support/freeview-set-up.aspx?keepthis=true&tb_iframe=true&height=674&width=550

there is a video there for setting up older tv to box to dish via composite cord

it's very basic and I'm sure you've done all this so may not be helpful, but I don't know.

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  Reply # 837654 16-Jun-2013 15:50
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Sounds like the LNB on the dish isn't being powered without a Sky decoder attached. It needs power to work.

As Runningman said, go into settings and make sure it is set to supply power to the dish (there will be an option for this).

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  Reply # 837858 16-Jun-2013 23:14

It's probably the polarisation setting that is reversed on the freeview box. If you go into the transponder settings, the one on 12456MHz and the one on 12483MHz both need to be set to "H" pol. (Instead of "V" pol.).
Either that or in the LNB/satellite setup for Optus D1, it may be set to LNB power "off". It needs to be "on" or "auto" to power the LNB.
Good luck.




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  Reply # 837913 17-Jun-2013 08:35
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Thanks everyone for the suggestions, I have printed them out and will be going to my friends place tomorrow to give them a try. Will post how I get on.
Much appreciated
Cheers
Troy



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  Reply # 841414 22-Jun-2013 10:50
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Thanks everyone for all your suggestions.
I went around on Tuesday and played around with the lnb settings - not really sure exactly what I was doing, but it worked!  yay

Thanks heaps

Troy

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