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205 posts

Master Geek


# 142999 31-Mar-2014 14:34
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Our Freeview box is freezing regularly which is solved by switching on and off again at the wall. It's got the latest firmware on. When it freezes, it's totally non responsive to any changes on the remote. My son ran it at his house for a month and it only froze once. I have it back and it's back to its old tricks again and has frozen 3 times over the last 2 days. We had to replace the LNB on the satellite dish and hoped that both issues might be connected, but they are not. Any ideas?

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19 posts

Geek


  # 1016153 31-Mar-2014 18:44
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Hi there,

I own one of these too and occasionally it freezes too, the only sure as you know is to switch it off at the back thus resetting the unit.

You might have better luck posing to the freeview shop forum as they used to sell these units and still offer support. Link as follows:

https://www.freeviewshop.co.nz/



538 posts

Ultimate Geek


  # 1016154 31-Mar-2014 18:45
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I had the same problems from day one with the F-9000HD unit I had.  Would freeze at least a couple of times a week resulting in missed recordings.

No good news here I'm afraid... mine eventually wouldn't even reboot. Not sure what the problem with it was but my guess was the power supply was dodgy.

Replaced it last year with a Vu+ Solo2. Not a sinlge fault from the moment I turned it on nearly a year ago now. I'd say save the headaches and just replace it!

 
 
 
 


256 posts

Ultimate Geek


  # 1017002 2-Apr-2014 09:43
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Sounds like the caps have gone in the power supply, 




 



205 posts

Master Geek


  # 1017022 2-Apr-2014 10:17
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What does that mean??  Please explain to a non techie and can it be fixed? 

Someone has also suggested turning off the Time Shift which I have done this morning so will wait and see what happens.

256 posts

Ultimate Geek


  # 1017027 2-Apr-2014 10:22
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Yes should be a simple fix , should only cost you around $60




 



205 posts

Master Geek


  # 1017028 2-Apr-2014 10:39
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I live in a rural area.  Send it back to the Freeview shop to fix or can it be done by any electrical repair place?

19 posts

Geek


  # 1017073 2-Apr-2014 11:23
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We have had ours nearly four years, every so often it does this, my parents got one that does the same. I wondered if it was not the program/system that runs the thing. Just like Microsoft operating system can crash on your computer. Essentially these things are not too different in that it has an operating system running them, if it is buggy it can crash.

Shomenno

 
 
 
 




205 posts

Master Geek


  # 1017088 2-Apr-2014 11:42
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Mine has got the latest firmware on.  You'd think if it was the software, then they should have fixed the bugs by now?

256 posts

Ultimate Geek


  # 1017138 2-Apr-2014 12:34
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Try contacting Ultrapower, the are the NZ distributors. 




 

19 posts

Geek


  # 1017165 2-Apr-2014 13:18
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If you do decide to drop them a line let us know the outcome, would be interesting to know.

Shomenno

8 posts

Wannabe Geek


  # 1017539 2-Apr-2014 21:18
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Same problem with our F-9000HD.  Has been doing it literally since new (2011), requiring a hard reset (power-off) each time. 
Frustrating as you can guarantee it will happen just when you want to watch something.

I first encountered the problem when deleting files from the HDD (ITB Western Digital - normally good units).  Delete several files at once and it would completely freeze.
Informed the supplier at the time - was going to get it looked at but it settled down after a firmware update (there have been no more updates for that unit).
Still does it occasionally though.  Have had a check under the bonnet and made sure the SATA & power cables were secure.
Am loath to wipe the HDD (is just over half full) & start again, though am tempted to stick a new one in & see what happens.
The old drive could be put into an external HDD box & reconnected by USB I guess.

Now I also note that when setting 2 or 3 programmes to record on the EPG, once recording starts several other channels grey out.
Never did that previously so I suspect some channel select setting has been inadvertently altered.  Any thoughts ???

It wasnt a cheap PVR but I am satisfied with the quality and the twin tuner setup, EPG graphics good too, but timing is an issue with some programs either starting earlier or running on - the F-9000HD can accommodate that but must be set individually for each recording session. 
The supplier seems keen to help, but only via phone so I've got to find time during day to sit down and work through these issues with him.  

Be nice to have some decent international programming via satellite again too - am tempted to investigate a BBC World/Australia Network dish setup via Intelsat5.
Cheers
Bazzaw



205 posts

Master Geek


  # 1017541 2-Apr-2014 21:28
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The emails are going back and forth with Ultrapower now so will post the resolution if we get it. They don't think it's the power supply. Have tried turning the Time Shift start off as suggested by someone else, but that didn't work either. Here's hoping

1414 posts

Uber Geek


  # 1017602 3-Apr-2014 01:16
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Can you confirm which software version you are using?




 




205 posts

Master Geek


  # 1017629 3-Apr-2014 08:20
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1.10.05 which is the latest on the UltraPower site, but they have just told us it's not the latest, and they don't publish the S/W on their site any longer. So we haven't got to the bottom of that issue yet

8 posts

Wannabe Geek


  # 1018109 3-Apr-2014 20:59
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Current file version of firmware from Freeviewshop is FAC.UltraPlus.F-9000HD.v1.10.05.2012Jan18.ird,

 

so over two years old now. I'd be surprised if we see another update for that model any time soon.

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