Fake reviews on FreeviewShop

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kingdragonfly

3999 posts

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#148527 22-Jun-2014 07:52

I'm really annoyed with FreeViewShop

I bought one of their products based on reviews, only to discover the product worked but was really clunky.

I wrote a one star review, that wasn't posted.

I decided to look at all their reviews for all products.

Either they have an angel sitting on their shoulder, or the reviews are extremely edited, or created by the company themselves.

I looked at all their Satellite Receivers reviews

1 stars - none
2 stars - none
3 stars - none
4 stars - 4
5 stars - 50

average 4.92

A real customer don't gush the way these reviews do.

As far as ratings, the $60 products fare as well as the $760 product.

"I really appreciate all the hard work Lars at Freeviewshop puts in to make instructions for us as this is very helpful"

"The product is awesomely capable"

"Performance is beyond amazing."

openmedia

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#1071976 22-Jun-2014 08:45

One person supports this post

Did you try bringing your receiver issues up with Lars? He's usually really good at resolving these things.

Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.

nakedmolerat

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#1071977 22-Jun-2014 08:49

Lol! Performance is beyond amazing! What does that means?

kingdragonfly

3999 posts

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#1071988 22-Jun-2014 10:02

The receiver works, in the same way a 1980 Russian Volga works as a car.

It cost me over $500 and it's "cheap as."

I'll dump it on TradeMe, in a $1 reserve, and build a proper HTPC.

I feel like a fool for not noticing ALL product reviews are 4 / 5 stars; most are 5 stars.

Clearly this is impossible.

Unfortunately it may be unethical to post false reviews, or delete all unfavourable reviews, it's not illegal.

Dratsab

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#1071993 22-Jun-2014 10:24

openmedia: Did you try bringing your receiver issues up with Lars? He's usually really good at resolving these things.

Yabanize

2228 posts

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#1072000 22-Jun-2014 11:06

Like how Harvey Norman deletes any non-positive posts from their facebook page...

Apsattv

1563 posts

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#1072315 23-Jun-2014 05:47

kingdragonfly: The receiver works, in the same way a 1980 Russian Volga works as a car.

It cost me over $500 and it's "cheap as."

I'll dump it on TradeMe, in a $1 reserve, and build a proper HTPC.

.

What exactly did you buy?

ilovemusic

1282 posts

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#1072798 23-Jun-2014 17:02

not at all surprised given how that site is run.

Item

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#1072822 23-Jun-2014 17:17

Do you not have any comeback under the CGA?

How long have you had it?

Apsattv

1563 posts

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#1073027 24-Jun-2014 00:11

He hasn't explained what he purchased?

openmedia

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#1073234 24-Jun-2014 10:55

Apsattv: He hasn't explained what he purchased?

Yeah a bit dubious.

Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.

ilovemusic

1282 posts

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#1073314 24-Jun-2014 11:43

freeview satellite receiver for $500 ?

DaveB

1139 posts

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#1073993 25-Jun-2014 10:06

I would have to add that I have not had a good experience with that crowd. But he is still around so must be doing something right.

And yes, he is very heavy handed on moderation and user feedback. So, would I be a repeat customer? NO WAY!

kingdragonfly

3999 posts

Uber Geek

#1088082 13-Jul-2014 14:36

Freeview Shop has removed all their reviews, which I guess is as close to an admission of guilt as we're going to get.

See review of the offending Hyundai AH-3110 Combo Sat/Terrestrial HD PVR.

MikeB4

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#1088084 13-Jul-2014 14:41

I think it's pushing it to say that simply removing the reviews is some sort of admission of guilt

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

Be it ever so humble, there is no place like home.

nigelj

856 posts

Ultimate Geek

#1088085 13-Jul-2014 14:52

Is it they've removed all reviews, or they've removed the review functionality full stop?

Looks like a design I've never seen before so they may have just removed the review function and it's completely coincidental.