Magic TV and Dish TV "Missing Programme Info" Issue UPDATE

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joshhill96

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#160060 22-Dec-2014 11:12

Dear affected customers

There was an update made to improve data compression on the DTT platform (the one that's received via UHF aerials) on THU 18 DEC, which would allow broadcasters to provider richer programme info for their shows in the near future.

All manufacturers were supplied with test streams before this change took place to ensure that their device models can handle the update but it appears something didn't go according to plan with some of the Magic TV 3600 & DishTV T1050 units.

It's not feasible for Dish TV to investigate this error or release a firmware update to fix before the holidays, so the distribution engineers are rolling back this change today. They'll make this change after the holidays and I'll give you an update on this discussion when this will be made.

Thanks for your patience and thanks for getting in touch and reporting this problem

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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#1201907 22-Dec-2014 11:26

Looks to be just more than those models but more a cross platform for non certified or early FV devices that use the standard EIT data.

Our pre-certification Panasonic BD/Freeview recorder is unable to display the EIT data also. All garbled. Which means no programming unless time based now.

I'll check for a FW update to work with this compression, but given the age of it I doubt it was considered by pany for their pre approval with this rollout

Bananabob

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#1201930 22-Dec-2014 11:43

Thanks to guys at Dish for getting this problem temporarily resolved - I now get the programme details on the booked list in readable English. - Look forward to the new FW release - Will it be OTA?

joshhill96

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#1201934 22-Dec-2014 11:47

Bananabob: Thanks to guys at Dish for getting this problem temporarily resolved - I now get the programme details on the booked list in readable English. - Look forward to the new FW release - Will it be OTA?

It hasn't been confirmed yet, but I would assume so as well as the manual download on our website.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

wigwam3

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#1201972 22-Dec-2014 12:36

Umm...If the update went out on 18 Dec, that doesn't explain why the Program Name corruption started on or before 16 Dec.

RingoTB

118 posts

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#1202030 22-Dec-2014 13:48

The issue is not just with the MagicTV 3600 and DishTV T1050. As I mentioned in the other thread, I also have a Panasonic DMR-BW850GZ. This Panasonic model is not Freeview certified. Up until last Tuesday, the EPG worked correctly. From last Tuesday onwards, the EPG has been completely screwed up. This issue is bigger than just a couple of freeview certified models. It probably also effects a number of non freeview certified devices.

RingoTB

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#1202080 22-Dec-2014 14:31

wigwam3: Umm...If the update went out on 18 Dec, that doesn't explain why the Program Name corruption started on or before 16 Dec.

Yes, my first issue was with programs recorded on Tuesday 16 December. Programs recorded on Monday 15 December were labeled correctly.

joshhill96

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#1202095 22-Dec-2014 14:59

RingoTB: The issue is not just with the MagicTV 3600 and DishTV T1050. As I mentioned in the other thread, I also have a Panasonic DMR-BW850GZ. This Panasonic model is not Freeview certified. Up until last Tuesday, the EPG worked correctly. From last Tuesday onwards, the EPG has been completely screwed up. This issue is bigger than just a couple of freeview certified models. It probably also effects a number of non freeview certified devices.

You will need to contact Panasonic about this and get them to check, I do understand that other models are affected and customers need to get in touch with the, to the manufacturer,

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

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joshhill96

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#1202098 22-Dec-2014 15:02

RingoTB:
wigwam3: Umm...If the update went out on 18 Dec, that doesn't explain why the Program Name corruption started on or before 16 Dec.

Yes, my first issue was with programs recorded on Tuesday 16 December. Programs recorded on Monday 15 December were labeled correctly.

I understand that there was a stream used for manufactures to test before this was rolled out prior to the 18th however I will need to confirm with the engineers if the network had any activity on the 16th

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

RingoTB

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#1202111 22-Dec-2014 15:21

joshhill96:
RingoTB: The issue is not just with the MagicTV 3600 and DishTV T1050. As I mentioned in the other thread, I also have a Panasonic DMR-BW850GZ. This Panasonic model is not Freeview certified. Up until last Tuesday, the EPG worked correctly. From last Tuesday onwards, the EPG has been completely screwed up. This issue is bigger than just a couple of freeview certified models. It probably also effects a number of non freeview certified devices.

You will need to contact Panasonic about this and get them to check, I do understand that other models are affected and customers need to get in touch with the, to the manufacturer,

Thanks. I will get in touch with Panasonic.

What I was hinting at though, was that since this was probably an issue with a larger number of different make and model units, rather than each manufacturer or distributor trying to fix the issue with each specific model, would it not be better to get the broadcast signal rolled back to what was working with all units. Then they can work on coming up with an upgrade that works with all units.

joshhill96

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#1202122 22-Dec-2014 15:34

RingoTB:
joshhill96:
RingoTB: The issue is not just with the MagicTV 3600 and DishTV T1050. As I mentioned in the other thread, I also have a Panasonic DMR-BW850GZ. This Panasonic model is not Freeview certified. Up until last Tuesday, the EPG worked correctly. From last Tuesday onwards, the EPG has been completely screwed up. This issue is bigger than just a couple of freeview certified models. It probably also effects a number of non freeview certified devices.

You will need to contact Panasonic about this and get them to check, I do understand that other models are affected and customers need to get in touch with the, to the manufacturer,

Thanks. I will get in touch with Panasonic.

What I was hinting at though, was that since this was probably an issue with a larger number of different make and model units, rather than each manufacturer or distributor trying to fix the issue with each specific model, would it not be better to get the broadcast signal rolled back to what was working with all units. Then they can work on coming up with an upgrade that works with all units.

Ah yes, that rollback happened earlier today I was told and we (DishTV) and the other manufactures can get some firmware released before the signal is upgraded again so that hopefully there will no more issues when this is done :-)

I expect this to happen after the Christmas break and our team will start rolling this firmware out and of cause we will advertise when this is available for release on Geekzone and the Freeview Forum.

Many Thanks :-)

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

wigwam3

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#1202128 22-Dec-2014 15:40

Thanks for the update Josh. I wonder what the impact has been on those HTPC's that don't come into the category of Manufacturers and distributors. I haven't seen any murmurs on the HTPC or EPG Forums, so maybe they are better programmed to the MHEG5 standard, or is that irrelevant? It maybe is to this forum.

RingoTB

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#1202135 22-Dec-2014 15:47

Josh, Thanks for the info and update.

Brymo

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#1202422 23-Dec-2014 08:08

Great to have such quick progress on this, many thanks.

wklie

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MagicTV

#1202931 23-Dec-2014 21:17

Please try this firmware when/if the "missing programme info" issue occurs again. Hopefully it fixes newly made recordings (previously recorded programmes will still have incorrect names.)

MTV3600TD Firmware 3.20:

http://www.magictv.com/nz/downloads/mtv3600_3_20NZ.zip

Change List from 3.18:
- Support EIT decompression
- Fix a booking issue in Nelson area (same fix as 3.19 beta 7)

LUMIN Network Music Player, Magic TV New Zealand and Australia firmware lead

RingoTB

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Master Geek

#1203025 24-Dec-2014 08:34

Thanks. I shall advise if/when I have to use this.

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