Dish TV Customers: We want your feedback, technical issues, software suggestion!

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joshhill96

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Topic # 170896 30-Mar-2015 11:00

Hi Customers

We want your feedback on anything Dish TV, we have made some improvements in how we interact with our customers in a range of methods and there is still more developments we are working on with products as announced last week with FreeviewPlus. Feedback on products, service, repairs, features and suggestions for future developments. What do you want to see? We would love to hear your feedback.

[This is not a problem solving discussion, please create a new discussion and we will respond there]

Josh Hill

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Reply # 1273349 30-Mar-2015 12:20

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Generally pretty happy with my two DishTV units, T1020 and a T1050. But they certainly do have their issue's. They can be quite buggy at time's and lock up or with recordings not stopping and just running till the disk is full. Happens on both units. I have found the customer service though to be excellent and very helpfull.

rb99

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Reply # 1273403 30-Mar-2015 13:35

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Generally work fine, but on S7070r -

loading epg has got a lot slower lately, maybe due to a software update ?

epg (if that's the right word) you get at bottom of screen when you change channels is pretty useless. Shows what's on now, or a few letters anyway, think I've seen it say 'Movie: The....', very informative. Maybe get rid of those pointless epg / mpeg / whatever symbols in the corner to free up space ?

Also in relation to above, would be nice if it displayed the current program AND the next up.

rb99

Killerkiwi2005

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Reply # 1273410 30-Mar-2015 13:51

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The holy grail :) A single box that can do netflix, lightbox , tvnz, tv3 on demand etc, and dvb-t through a single sleek UI with a remote with 6 buttons or less (FireTV is the closest I think)

Seriously though some streaming box options

lemontv.co.nz | Search NZ streaming sites

Gilco2

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Reply # 1273415 30-Mar-2015 14:03

its been a little while but first when my 7090 wouldnt respond to the remote I tried JBHIFI where I purchased and not much help there so rang and then through email had excellent help and quick turnaround.
Later when I bought T1050 and was faulty it was excellent being able to use email to sort out problem. Due to be Christmas I bought another to get over Christmas period as thought would be without one over Christmas. Was sent over and 3 days later a replacement was received.
So in summary I felt your service is adequate how it is being able to use email.
Would still need phone for some people. I know supposed to go through retailer but my experience they werent helpful at all and got nowhere.

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

Bananabob

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Reply # 1273451 30-Mar-2015 14:42

I have been very pleased with the quality of service I have received via email, and phone from your support staff. I am also thankful that you are a New Zealand company and do provide updates to the firmware. I also like it that you are open to suggestions for improvements to your software/hardware.

I am looking forward to Freeview plus and hope that it will include Netfilx.

I do have one question. Will the firmware for the T1050 be updated for Freeview plus or will we need to purchase a new STB? (OK it is two questions) What price bracket are we looking at for a new Freeview plus STB?

joshhill96

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Reply # 1273455 30-Mar-2015 14:59

Bananabob: I do have one question. Will the firmware for the T1050 be updated for Freeview plus or will we need to purchase a new STB? (OK it is two questions) What price bracket are we looking at for a new Freeview plus STB?

The T1050 will not support FreeviewPlus, we are launching the initial launch STB's soon, however at this stage we cannot reveal what these are and the price range.

Josh Hill

2tapry

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Reply # 1273532 30-Mar-2015 16:52

Overall experience with a s7070r is poor. Firmware updates never fixed identified issues e.g. cannot change to channel 10 via EPG. EPG does not always respond to key-press (requires multiple key presses to activate) and EPG is often very slow to load - other-times it is quick? Some menu options continue to show live TV in PIP some don't (still on the same stream so no reason not to) - inconsistent.

Basic watching of TV is okay (though loss of signal due to rain seems to be an issue - could be dish problem, previous receiver not as bad), EPG is terrible - does not function as it should.

Would I buy again - probably not.

Mavarick

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Reply # 1274722 31-Mar-2015 19:52

Brought a S7090PVR for parents ,
features said it can play from external HDD. turned out it could if it was 32gb or under ( took alot of searching to find this out). so made the 500gb I brought them useless, and they could only get it to record 1 program at at time and not two
Sorry to say to me was an wasted excerise, and just sits in thier cupboard now

brought a 2nd hand Vu Duo, can use 1TB external HDD way much faster and way more options

JoshWright

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Reply # 1274744 31-Mar-2015 20:11

Not a great experience with our T1000 unit. While the picture and sound quality is decent, build quality is poor. UI is slow and ugly. EPG fails to open. Built in PVR is cumbersome and difficult to use. Audio and video get out of sync sometimes when playing files off a USB.

Was happy to get a firmware update, although noticed no difference in the software.

No one knows how to use the unit so we seldom watch the TV it's connected to and instead use our other TV which has a built in DVB-T tuner.

I'm not trying to come across as really negative or harsh, but the reality is that our unit isn't very good and we don't use it because of that. I would be reluctant to purchase another Dish TV product unless I saw someone else's that was much better.

richms

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Reply # 1274784 31-Mar-2015 20:32

Had a play with a relatives one when at their place.

Menus reminded me of a 10+ year old device. Some of the lag was due to the TV not being in game mode, but I am sure it was a lot worse than any other device with a user interface on the same TV, like the DVD player etc.

Was too hard to find the saved recordings on it.

Unfortunatly you cant really test that sort of thing before buying, and people in NZ seem very reluctant to return things. They said it was a huge disappointment and they wish they had just put the cash it cost towards a freeview capable tvs, when I asked why they didnt return it they said that it works so they thought they couldnt.

Richard rich.ms

joshhill96

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Reply # 1274818 31-Mar-2015 21:54

Thankyou so far on the feedback, this is very valuable in considering how our next products work and perform. We can't wait to show you our brand new units which have been built using information from our customers. Keep the questions, feedback, suggestions coming!

Josh Hill

richms

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Reply # 1274842 31-Mar-2015 22:25

Make them smaller, lose all the pointless outputs for people with dinosaur TVs etc would be my first real suggestion.

Support HDMI CEC so that people dont have to worry about telling oldies about how to change inputs etc.

Richard rich.ms

k1w1k1d

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Reply # 1274858 31-Mar-2015 22:41

Happy T1050 user.

Does what we bought it for, ie records programs so we can watch them later.
Library is easy to open and use. Like the info on date recorded, if program has be replayed, etc.
Easy to record programs using the EPG.
Responds quickly to button presses.
Easy to access the signal strength and quality screen.

Had a prompt reply to an email query I made a couple of months ago.

2tapry

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Reply # 1274872 31-Mar-2015 23:20

joshhill96: We can't wait to show you our brand new units which have been built using information from our customers.

Why not put a little effort into 'supporting' current/older units? The relentless drive of manufacturers to make consumers have to buy new products almost yearly is something that turns most customers off quickly, no doubt it helps fill the manufacturers coffers but... - why not be different from the norm and 'fix' current/previous models before shovelling out new models with just as many or more issues... Just saying - this would be a relatively unique user experience and perhaps produce return customers over the long term and word of mouth is a very strong marketing tool. Too late for me I'm afraid...I'm a bit over the continual Beta testing of 'new' products these days...............

Dratsab

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Reply # 1274907 1-Apr-2015 07:52

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I have an s7070r as well and agree with previous sentiments about the poor loading of EPG etc. Ensuring the EPG works properly (fast load, allows you to switch into channels, records reliably - including series link) in new products would be a big bonus.

Another problem I have found is that the unit will not play well with external storage. If I attach a small(ish) USB drive, say 8gb, it'll record reasonably well OR will allow time slip but it won't do both. I'm not talking about simultaneously here.

When I attached a bigger drive (500GB Seagate with it's own power supply) I get serious problems. The Freeview box will regularly freeze requiring a power cycle and when it comes back up everything is displayed in green and purple hues on the TV. Another power cycle will will usually fix this. Hower, because of the storage capacity there is an improvement between being able to record and allowing time slip, but it's not great. Once again, not talking about simultaneously.

Ensuring your units play nicely with larger capacity storage units would also be a big bonus. The other things that would be brilliant would be other streaming options such as Netflix and Lightbox (as previously mentioned) and the ability to record one channel (and have other recordings on various channels lines up) while watching/surfing other channels.

On top of a bunch of streaming options my late 2014 Samsung TV has both Sat & UHF built in Freeview decoders - possibly also something to consider for your new units.

Obviously I'm happy with the Sammy but my 4 year old Sony Bravia could do with some help... I'll definitely be in the market for a FreeviewPlus box when they're released :-)

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