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13 posts

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# 181051 30-Sep-2015 16:37
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I give up. I hate life.

 

 

 

My T2100 FreeviewPlus aerialbox won't play a lot of the content I want to watch.

 

 

 

It will play Maori TV content.

 

It will play the pre-roll ads for TVNZ and Mediaworks content.

 

It won't play the actual catchup programmes.

 

 

 

It does this over WiFi connections.

 

It does this over LAN connections.

 

It does this even when I plug it directly into the router.

 

 

 

My PC, on the same connection, will play the desired content.

 

 

 

The TV is 8m from the router, WiFi is a good speed at that location, LAN looks to be very good.

 

 

 

I have a very good VDSL2+ connection, consistently running downloads at 30Mb/s (even after 2degrees took over.)

 

 

 

My T2100 has been replaced, software upgraded, and TVNZ—initially helpful—have got bored and wandered off. They did ask their 'app people', and one of their people who uses Snap checked that it would work on Snap's Auckland service.

 

 

 

Freeview themselves were barely interested at all.

 

 

Any ideas? At all?

 

 

The local computer-workshop geeks suggested it's a DRM issue, which is what I'm guessing, but I don't see anything I can change. They also suggested it might be the HDMI cable I use, so I tried a loaner - no change.

 

 

 

I use a Snap wired landline in Taranaki, and it has an IPv4 address that is static in practice if not name.

 

 

 

I am sad. %^(

 

 

 

I work nights and specifically bought the box to be able to pick and choose some TV.

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  # 1397442 30-Sep-2015 16:52
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In your Router, do you just have automatic DNS?
You're not using any Geounblocking features in the Router? (Unotelly et al)?

Can you try hardcoding Snap's DNS servers into the DishTV box?

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  # 1397489 30-Sep-2015 18:27
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Have you tried asking the DishTV rep here on GZ for assistance?

Details at http://www.geekzone.co.nz/user_public.asp?user_id=65735

 
 
 
 


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  # 1397533 30-Sep-2015 19:32
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Check with DishTv. I thought I saw a posting somewhere recently that they had had so many problems with their Freeview Plus App that they have de-activated it til they sort it all out.

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  # 1397546 30-Sep-2015 19:53
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B1GGLZ: Check with DishTv. I thought I saw a posting somewhere recently that they had had so many problems with their Freeview Plus App that they have de-activated it til they sort it all out.


Did that happen sometime this week? I was helping my parents with their T2200 on Sunday and the apps were working fine.



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  # 1397590 30-Sep-2015 20:55
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Thank you both for your suggestions.

 

 

I opened FreeviewPlus to check the DNS and the box downloaded v128 of the software, and suddenly, everything works.

 

 

(It's been a while, Dish, but thanks for fixing it.)

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  # 1397632 30-Sep-2015 21:39
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unspecified: Thank you both for your suggestions. I opened FreeviewPlus to check the DNS and the box downloaded v128 of the software, and suddenly, everything works. (It's been a while, Dish, but thanks for fixing it.)


 

Did that happen sometime this week? I was helping my parents with their T2200 on Sunday and the apps were working fine.

 


It was a few weeks ago but I guess they've got it sorted now with FW updates.

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  # 1397671 30-Sep-2015 23:39
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Hi Guys, sorry I missed this today, I have a small log of requests which needed answering with our team in Hamilton some requests still to process even here on Geekzone.

The apps are thoroughly tested with all Dish TV products and have been approved to cooperate with the software, The S8200 has this week launched the apps and with all 2015 models, the apps will now remain on your unit, Apps are not developed by us (Dish TV) so any issues with them are directed to the development team of the corresponding broadcaster. You can also send through a kind request via our feedback discussion which is open and we can send a request on your behalf, make sure all details like internet connection, Model, Serial number, Internet speeds and method are noted down with a detailed report on what the issue is.

Software updates are another way to isolate and solve issues, make sure you receive the latest as we are continuing to improve services based on customer feedback and past issues. We discuss issues raised with our software development team.

In terms of the last few weeks with App issues were isolated only to the S8200, they have since been approved from this week onwards.







Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


 
 
 
 


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  # 1397673 30-Sep-2015 23:41
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jonathan18:
B1GGLZ: Check with DishTv. I thought I saw a posting somewhere recently that they had had so many problems with their Freeview Plus App that they have de-activated it til they sort it all out.


Did that happen sometime this week? I was helping my parents with their T2200 on Sunday and the apps were working fine.


This was isolated to the S8200 only and was accidently released to the public while broadcaster approval was still in negotiation, apps have now been approved and available on this specific unit. Other models unaffected.




Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


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