Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5 posts

Wannabe Geek


# 181389 13-Oct-2015 22:52
Send private message

My aerialbox T2200 is losing audio fairly regularly and I can't seem to get it back without turning off the power to the unit and restarting. The unit becomes unresponsive until restarted. Initially thought it was an antenna issue and have upgraded my (old combo) antenna but it is still occurring and even happens when watching ondemand shows. Signal strength shows 45% and quality 98% on the info screen, which is certainly better than it was. I'm using the HDMI output. Any suggestions?

Create new topic
4219 posts

Uber Geek

Subscriber

  # 1405424 14-Oct-2015 09:04
Send private message

My parents' unit hasn't had this issue, so I can't help, but I would suggest either posting on the main thread on this device (http://www.geekzone.co.nz/forums.asp?forumId=83&topicId=179230) and/or contacting Dish TV directly; one of their staff is a member here on GZ and is good in responding to queries - see http://www.geekzone.co.nz/user_public.asp?user_id=65735

Cheers
Jonathan

14430 posts

Uber Geek

Trusted
Subscriber

  # 1405444 14-Oct-2015 09:19
Send private message

Using a Panasonic TV by chance?

If so power off all units(to avoid sparking), disconnect HDMI cables. Turn on TV go to settings and turn off Viera Link settings. Power off , reconnect devices and power up. This should solve it. Some devices do not play well (CEC) in these circumstances.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


 
 
 
 




5 posts

Wannabe Geek


  # 1405818 14-Oct-2015 17:40
Send private message

Thanks for the replies, it not a panasonic TV I'm using its just a fairly old not smart HD LCD Konka. I was a bit confused which thread to post on as the member that Jonathan mentioned posted this comment
[This is not a problem solving discussion, please create a new discussion and we will respond there]
So my confusion was is a thread, topic and a discussion the same thing? And by posting this topic in this forum [Freeview (DVB-T/DVB-S)] have I have started a discussion in the right place?
There is a help line but the old 9-5 hours make it hard for me, I couldn't find a support email and this forum option was listed in the information with the product.
More information about my setup is its a wired network connection and the aerial box did an automatic firmware update when first installed.
Thanks again
Matthew

You're typing with Josh!
1445 posts

Uber Geek

Trusted
Subscriber

  # 1405867 14-Oct-2015 18:48
Send private message

Good Evening Matt

Sorry for not being online during today, I was out of the office for a day break but can try to solve the audio sync issue with the T2200, don't worry about adding into the other thread :-)
We may need to take a look at your Audio Settings in the menu, are you able to take an image with your camera/ phone of the following Menu > Settings > Audio Settings  and then I can have a look at what the current setup is set to, I have also logged an enquiry with the technical team as well which will provide more info from 9am tomorrow,

Audio Dropouts are definitely not normal and with a great signal from your TX, we need to isolate this to either the unit or your TV. Could you tell me what Transmitter site you are getting Freeview from? just so I can have a look at the transmission providers reports incase there might be something happening up there.

Cheers

 

Josh




Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands




5 posts

Wannabe Geek


  # 1405978 14-Oct-2015 21:32
Send private message

Im in New Plymouth with the aerial pointimg at Mt Taranaki. I hope the image works the bit at the top says uncompressed.
Thanks for getting back to me.
Matthew





5 posts

Wannabe Geek


  # 1409445 19-Oct-2015 19:38
Send private message

DishTV are supplying a replacement unit, seems I'm not the only one with this problem.

You're typing with Josh!
1445 posts

Uber Geek

Trusted
Subscriber

  # 1409478 19-Oct-2015 20:19
Send private message

Matt3136: DishTV are supplying a replacement unit, seems I'm not the only one with this problem.


If anyone else experiencing this similar issue, please call us directly or deal with your local retailer where you purchased the product from to get this looked into.




Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00


New Zealand Rugby Selects AWS-Powered Analytics for Deeper Game Insights
Posted 5-Dec-2019 11:33


IMAGR and Farro bring checkout-less supermarket shopping to New Zealand
Posted 5-Dec-2019 09:07


Wellington Airport becomes first 5G connected airport in the country
Posted 3-Dec-2019 08:42


MetService secures Al Jazeera as a new weather client
Posted 28-Nov-2019 09:40


NZ a top 10 connected nation with stage one of ultra-fast broadband roll-out completed
Posted 24-Nov-2019 14:15


Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.