Random locking up

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dukester

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#191403 3-Feb-2016 13:18

I purchased the T2200 about a week ago. While it does everything I want, I am having issues with it randomly locking up. The only way to fix it is to pull the power cord. Any one else having this issue, or offer me a suggestion on what to try. Maybe a warranty issue.

Stu

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#1484323 3-Feb-2016 13:30

Could it be a thermal issue?

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dukester

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#1484327 3-Feb-2016 13:35

Stu: Could it be a thermal issue?

Don't think so. The box has plenty of airflow around it, and I cant detect any real heat spots on it.

Jase2985

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#1484445 3-Feb-2016 15:05

more details

what are you doing when it locks up? do you have the latest firmware? have you done a system reset? how is it connected to everything else.

ive had 2 lockups during media playback over the network, one required me pulling the power the other fixed it self after about 5 mins.

joshhill96

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#1484463 3-Feb-2016 15:12

Hi dukester

Please can you provide us with some details such as the firmware via Menu > Installation > System Info

Updating the unit will help with the locking issues however we are aware of the locking issues of the unit in the last few weeks and we are getting our software developers to have a look into it and get these issues ironed out.

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dukester

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#1484947 4-Feb-2016 07:09

My T2200 is connected to my Yamaha home theatre by hdmi cable. The S/W version is 01.23, which seems to be one more version than showing on Dish TV web site. The build date shows Jan 142016 16:23:26.

The last lockup happened yesterday. I had just turned the box on, the tv channel came up then froze within 5 seconds. Sometimes it freezes when I am looking around the epg. It has froze when changing from one channell to another.

joshhill96

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#1485149 4-Feb-2016 12:50

dukester:

My T2200 is connected to my Yamaha home theatre by hdmi cable. The S/W version is 01.23, which seems to be one more version than showing on Dish TV web site. The build date shows Jan 142016 16:23:26.

The last lockup happened yesterday. I had just turned the box on, the tv channel came up then froze within 5 seconds. Sometimes it freezes when I am looking around the epg. It has froze when changing from one channell to another.

Are you able to provide the signal information that's coming into the T2200, Signals for TV One, Prime and TV3 will help. I have pointed up the locking issues, with my unit here at my test station it locks up after long hours of no use, sometimes its directly after sending through a command such as opening up the Lib or schedule list.

Are you also able to tell me on the times it has frozen, what you were doing when it locked up as this can help with isolating some of the issues on our side.

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dukester

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#1485405 4-Feb-2016 18:41

TV1 signal 59% strength 98%

TV3 signal 60% strength 98%

Prime signal 59% strength 98%

Please read my last past as that has the info on when box locked up