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2 posts

Wannabe Geek

#195360 17-Apr-2016 17:58
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I am hoping someone can steer me in the right direction. I have a Dish TV aerialbox T2100, and The Warehouse VEON tv all connected and supposedly ready to access Freeview.


My dilemma is I can access the OnDemand to select a program to view, etc but when I press "OK" to play the selected show, I get the following error message:


"Sorry, we cannot load that app at this time, please try again later".


I thought initially it was because my television was not on the channel that the OnDemand app related to, but that makes no difference.


I also note, if I go direct to the screen showing the available OnDemand channels apps, if I select any of them I get the same error message, "Sorry, we cannot load..." etc.


And, yes I am using wireless and yes my fibre router is active, etc.


I'm totally mystified, and at a loss as I cannot fi via Mr Google, on the Freeview and Dish websites, or in the T2100 manual, any reference to this error.




Is there anyone out there that can shed some light on my "challenge"?







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1474 posts

Uber Geek

Freeview NZ

  #1534729 18-Apr-2016 10:32
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Please make sure you have no DNS service which is restricting access to the apps, sometimes rebooting the modem will help solve the issue as this isn't affected nationwide, if that doesn't work try resetting the T2100 and try again.

Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 


Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

2 posts

Wannabe Geek

  #1534737 18-Apr-2016 10:44
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Hello Josh,




Thanks for getting back to me.


I don't understand what "DNS service" means.


Chorus recently put in the new fibre box and my modem is the same-old I've relied on for the past 18 months... it's a Huawei HG630b Gateway, factory settings running wireless.


I'll reboot modem to see if that straightens out the problem but I have noted that when going to access the tv guide it throws up a message saying that it had no internet and resorted to the usual tv guide rather than the Freeview/OnDemand version (hope that makes sense). When that happens I go back to the main menu and re-connect the modem.







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