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#195372 18-Apr-2016 11:13
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Hi,

 

 

 

I bought my In-laws (who live just out of Thames) an S8200 last week to replace their S7090 which after three trips back to DishTV they have given up on.

 

The S8200 has not restored their confidence in DishTV products.

 

I went to Thames on Saturday to hook it all up for them. I thought it would be pretty simple. When I installed the S7090 a couple of years (if that) ago, it was plug and play - it found all the channels and just worked.

 

The S8200 asked me to connect to WiFi, which I did, then it installed an update. All good, happy to do that.

 

Then, after the update, it didn't scan for channels or anything - just sat there saying no channels (obviously, it hadn't done a scan). I factory reset it from the menu, and it connected to WiFi again, and this time did a scan. It took a while, but found nothing.

 

Weird, I thought. I connected the S7090 back up and fired it up (it has HDD issues, but watching TV still goes). All channels working. Not the cable then.

 

Connected the S8200 back up, ensuring cables firmly attached (and I used the loop through cable from the S7090 as the one that comes with the S8200 is a push on cable (push on to F-Sockets??)). Did a satellite scan - nothing. changed LNB settings (from 11300 to 10750) nothing again. (Optus D1, 160E by the way).

 

I plugged the s7090 back in again. Checked the LNB settings in there, found that the LNB freq was 10742 (I don't know why). Plugged S8200 back in, changed LNB to 10742. Lo, it found 32 services, TV was working, all was good. Or, so I thought.

 

After setting up TVNZ on demand and showing them how cool it was (and it worked beautifully), I went back to LiveTV and thought I'd just check that all channels were working OK. Went from TV1, to TV2, no worries. TV2, to TV3 - got a message that no channel is found, check cable. Then it comes on after about 20 seconds. same going from the TV3 Mux back to the TVNZ one, or to the Kordia one.

 

At this point, frustration kicks in. I tell them I suspect either the DishTV unit is stuffed (as both their other satellite STBs are working without issue TV tuning wise), or the LNB on their dish is dying (possible, given that strange LNB Frequency). Note that the strength/Quality meter on the S7090 is 82% Strength, 100% quality, and on the S8200 it is S:67% Q:100%.

 

I brought the S8200 back home, where I have an unused Sky dish and tried to test it yesterday (dish was in use up till 3 weeks ago). It would not tune any channels at all. I tried with what I thought/think is a cable direct to the dish, but as it was hosing down yesterday, I did not go and check it, so to be fair, and before I return this unit, I will check the cable run tonight.

 

So, for anyone that read all of that - does it sound like a dodgy S8200? @joshhill96 - do you have any ideas? Is the reason that the S7090 had a strange LNB Freq a symptom of a dying LNB - I don't want to get the in-laws to spend money they don't need to to get it sorted.


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  #1534865 18-Apr-2016 12:29
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Hi,

 

That LNB freq is not the usual and indicates that this is old and the frequencies are well and truly drifting which the S8200 unit cannot handle, the dual tuner is also a major factor in this too as it requires a stable LNB for it to handle channels and also record. Please try the cable run tonight and then get back to me, as part of our service we are happy for you to send this unit back to us for testing to see if the tuner is at fault however the LNB could be the contributing factor and it might be best to get that replaced on your in-laws dish for future proofing (i.e. not having reception issues because the LNB is dead)





Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands




Banana?
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  #1535584 19-Apr-2016 13:10
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Thanks Josh.

 

I will test it on Thursday night (can't do it today or tomorrow) and let you know. If it doesn't tune at home, I will get it swapped at the store I got it from and try another one.

 

I agree the in-laws LNB looks dodgy, but they have the S7090 (also dual tuner) working on it fine channel wise - just that it's HDD is having issues so they cannot record and the front panel has stopped displaying anything (for the third time).


 
 
 
 




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  #1544046 29-Apr-2016 14:58
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Hi @joshhill96

 

Just a followup. I connected the in-laws S8200 to a cable running direct from my LNB on a Sky Dish. (no splitters or anything).

 

It tuned most channels - it was missing the Mux that Prime is on. I tried to manually tune that frequency using a blind scan, and it found nothing.

 

I watched TV1 on it for about 10 minutes, then changed to 3, all OK, then changed up through the rest of the channels it had tuned (obviously not the Prime Mux).

 

I then did a reset and rescanned. This time it missed the Prime Mux, and the one TV3 is on (so no 3,4, 3+1 or 4+1 or Edge).

 

I then scanned again - same result.

 

I took the unit into the city with me next work day and swapped it out at the retailer (no problems from them). Took the new one home and the next night connected it to the same cable. All channels tuned. Watched it for the rest of the night, no issues. Reset it, connected to WiFi, updated firmware (this was Wednesday night, so I think it got the new firmware) and scanned again, all channels in OK.

 

 

 

Looks like the unit I returned was faulty (dodgy tuner). You should get it back from the retailer soon (JB Wairau Park).

 

Thanks for your input and help (not just on this, but with everyone here).

 

 


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  #1544064 29-Apr-2016 15:20
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trig42:

 

Hi @joshhill96

 

Just a followup. I connected the in-laws S8200 to a cable running direct from my LNB on a Sky Dish. (no splitters or anything).

 

It tuned most channels - it was missing the Mux that Prime is on. I tried to manually tune that frequency using a blind scan, and it found nothing.

 

I watched TV1 on it for about 10 minutes, then changed to 3, all OK, then changed up through the rest of the channels it had tuned (obviously not the Prime Mux).

 

I then did a reset and rescanned. This time it missed the Prime Mux, and the one TV3 is on (so no 3,4, 3+1 or 4+1 or Edge).

 

I then scanned again - same result.

 

I took the unit into the city with me next work day and swapped it out at the retailer (no problems from them). Took the new one home and the next night connected it to the same cable. All channels tuned. Watched it for the rest of the night, no issues. Reset it, connected to WiFi, updated firmware (this was Wednesday night, so I think it got the new firmware) and scanned again, all channels in OK.

 

 

 

Looks like the unit I returned was faulty (dodgy tuner). You should get it back from the retailer soon (JB Wairau Park).

 

Thanks for your input and help (not just on this, but with everyone here).

 

 

 

 

 

 

Thankyou for the follow up, its good to know how you went on.





Currently working with Freeview NZ and Owner of Tech Plus Services Limited
Former Consultant at Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


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