Issue with files recorded on old DishTV T1020 box, as not viewable on another T1020 box.

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danepak

1112 posts

Uber Geek

#199058 2-Aug-2016 19:50

Mum in laws DishTV T1020 died.

She had quite a few programmes recorded on a USB drive.

I've since got her another T1020 box (on TradeMe).

Works well, but I can't watch the programmes on the USB drive, which had been recorded on the old box.

Why not?

Basically, when I attach the USB drive, it says Init (for initialising) for about a minute and then the box freezes.

I've called DishTV and they said I should try to copy the video folder from the USB drive onto a computer, then format the drive on the computer (obviously Fat32). Then connect drive to the box and format it again. Connect it back to the computer and copy the video folder onto the USB drive.

I've done that. I can even see that there's lots of MPEG files...but they all say that duration is 0:00:00.

A few of them (probably 1 in 5) plays (although it says duration is 0:00:00).

I called DishTV again. They said that I should upgrade the firmware on the box, in case it wasn't the newest firmware.

That's done, but still same issue.

Any help is much appreciated, as she really would like to keep some of those programmes, which she had recorded.

(And yes, I've tried to copy new stuff onto the USB drive. Works well. I just can't watch approx 80% of the old stuff, recorded from the old box).

JimmyH

2886 posts

Uber Geek

#1603210 2-Aug-2016 20:33

Isn't it a requirement of Freeview certification that the authorised boxes encrypt recordings (HD ones at least) so that they are only playable on the box that recorded them?

keewee01

1737 posts

Uber Geek

Trusted

#1603229 2-Aug-2016 21:15

JimmyH:

Isn't it a requirement of Freeview certification that the authorised boxes encrypt recordings (HD ones at least) so that they are only playable on the box that recorded them?

I'm sure I've read that somewhere in reference to the newer devices, so assume it is the same for the older ones.

danepak

1112 posts

Uber Geek

#1603863 3-Aug-2016 21:49

keewee01:

JimmyH:

Isn't it a requirement of Freeview certification that the authorised boxes encrypt recordings (HD ones at least) so that they are only playable on the box that recorded them?

I'm sure I've read that somewhere in reference to the newer devices, so assume it is the same for the older ones.

I got a reply from DishTV today:

---------

Its possible the Older unit recorded the content on a different software version, have you tried to play back via menu - media center - USB as well as via the library? the encryption only comes into it if the new box wasnt a T1020.

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And yes, I've tried to play back both via media center and library with no luck. If I choose library, it says 'No events booked for recording. No records'.

Same message if I choose Media Manager and then Thumbnail Browser, it says 'No records.

If I choose Media Manager and then Record booked list it says 'No events booked for recording. No records'.

If I choose Connectivity, Media Center and then PVR, it says 'No records'.

If I choose Connectivity, Media Center, Media and then go to video folder, I see the full list of video files, but it only plays a handful of them. When I try to play one of the unplayable ones, the message is 'Unable to play content'.