Freeview On Demand Apps on Samsung 5500 "Not available"

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needausername

4 posts

Wannabe Geek

#205249 5-Nov-2016 08:56

Hoping someone can help. We have just bought a 40" Samsung Smart TV 5500. We access My Freeview through our Satellite Dish from the TV. Often when I want to catch up on one of the On Demand apps I press the green button and get a message in the middle of the screen "Not Available". Sometimes it will let me in but more often than not I get this message. Am I missing something - surely it shouldn't be this bad? Our Wifi is right next to the tv and we have no issues watching Netflix at the times that the On Demand apps are not available.

Anyone got any ideas?

thanks.

Apsattv

2388 posts

Uber Geek

#1664174 5-Nov-2016 11:41

Check in the menus for an online firmware update

needausername

4 posts

Wannabe Geek

#1664177 5-Nov-2016 11:54

I've been and checked if there are any software updates which it says there are none. Is this the same thing as firmware updates?

MyFriendAutism

320 posts

Ultimate Geek

ID Verified

Subscriber

#1664185 5-Nov-2016 12:34

Just tested on my 40K5500 and seems to work fine using the Green Button. Firmware 1142.

Have you checked Settings > Broadcasting > Expert Settings > HbbTV.

needausername

4 posts

Wannabe Geek

#1664189 5-Nov-2016 12:47

Yep have just checked Settings > Broadcasting > Expert Settings > HbbTV. It says HbbTv - this function is not available.

How do I find Firmware 1142?

I've just tried the green button and "Not Available" again!

Mrbbi are you using a satellite dish or UHF? Could it be something to do with the Sat feed?

Thanks for your help, please excuse my ignorance, I'm not brilliant with these things!

MyFriendAutism

320 posts

Ultimate Geek

ID Verified

Subscriber

#1664194 5-Nov-2016 12:59

Settings > Support > Software update.

Switch the Source Button on the remote to TV and try.

MyFriendAutism

320 posts

Ultimate Geek

ID Verified

Subscriber

#1664197 5-Nov-2016 13:02

Never use Ondemand service myself but I get "Not Available" when Source is not set as TV.

needausername

4 posts

Wannabe Geek

#1664481 6-Nov-2016 09:11

Quick update, I've worked it out!! It's because we have Auto Timeshift on, now I've turned it off the On demand apps work every time!! Thanks for all your help.