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760 posts

Ultimate Geek


#22749 6-Jun-2008 22:27
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Look at there main pages on skyonline
Welcome to SKY Online, the broadband extension of your SKY broadcast service. While we test this new service, we’re offering you a free trial. You can download as much as you like, as long as you are a SKY TV subscriber. Download Movies, Sport and Entertainment and watch them through your SKY Media Manager.

Great Cool WOOW  we’re offering you a free trial Cool I sigin up

Still cannot access so i e-mailed them this what they got to say...

Greetings,

Thank you for contacting the SKY Online Technical Support team.

I'm sorry but what the previous agent told you is true, the free trial ended on June 01, 2008. For a Technical Access Fee of $5 per month, you can watch all of the SKY Online Entertainment content. If you already subscribe to SKY Movies, SKY Sport or Rialto, you will be able to view the corresponding content on SKY online too, as long as you pay the Technical Access Fee for the SKY Online service.
In the future SKY Online will offer individual items on a Pay Per View basis.

For further assistance please consider a one on one session with a support agent via our Live Chat Support Queue.  Live Chat can be located by visiting our Help section. 

Kind Regards,
SKY Online Technical Support


:(:(:(:( What it says it did not end I did not know where and then it will end it did not say on the site at all

does anyone have the same thing post here




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BDFL - Memuneh
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#136097 6-Jun-2008 22:44
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Where is it breaking the law? Which law exactly?

Misleading? Possibly. They might have problems keeping the site up-to-date. But since it is free it is not like anyone incurred loses by trying to access the service that doesn't exist.






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Ultimate Geek


  #136100 6-Jun-2008 22:48
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I got skytv and i settup for skyonline and did everythink
and when i try and download a movie it says
get access and pay $5 for

Technical Access Fee
and it says on the site
Welcome to SKY Online, the broadband extension of your SKY broadcast service. While we test this new service, we’re offering you a free trial. You can download as much as you like, as long as you are a SKY TV subscriber. Download Movies, Sport and Entertainment and watch them through your SKY Media Manager.





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  #136115 7-Jun-2008 00:37
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they need more current content.  I tried it, but until they have brand new stuff, it's not even worth $5 a month.

(above comment applies to sport, I don't subscribe to movie channels)

128 posts

Master Geek


  #136119 7-Jun-2008 02:34

freitasm: Where is it breaking the law? Which law exactly?


I am not a lawyer, but I would say that this falls afoul of section 19 of the Fair Trading Act, which reads:

Bait advertising

(1) No person shall, in trade, advertise for supply at a specified price goods or services which that person?
o (a) Does not intend to offer for supply; or
o (b) Does not have reasonable grounds for believing can be supplied by that person?
at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.)



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#136130 7-Jun-2008 07:44
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Perfect - that's what I am after. Facts. You quoted the law. Now I agree they are being irresponsible not updating their site.






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Master Geek


  #136132 7-Jun-2008 08:02
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cws82us: While we test this new service, we’re offering you a free trial.

The page has been updated, so it doesn't say that anymore.

Sky TV should have put an end date for the offer on the original page, which would have avoided what appears to be a clear breach of the Fair Trading Act.



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Ultimate Geek


  #136170 7-Jun-2008 10:42
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So By law do you gusy think i need that free trail? whos with me on this one?




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Master Geek


  #136175 7-Jun-2008 11:11
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cws82us: So By law do you gusy think i need that free trail? whos with me on this one?

SkyTV are not legally obligated to provide you with anything.

The problem here is that they were offering something that was not actually available (anymore).

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  #136342 8-Jun-2008 00:18
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If you feel hard done by, then complaint to the advertising standards authority about their ad on the website, dont be suprised when nothing happens.




Richard rich.ms



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Ultimate Geek


  #138066 14-Jun-2008 22:28
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jsut got an e-mail today with great news
Greetings,

I have been authorized to give you 30 days free access to SKY Online Entertainment content which corresponds to your service.  After 30 days, you will need to sign up for the service and pay a Technical Access Fee to view our content as the free trial has ended. 

For a Technical Access Fee of $5 per month, you can watch all of the SKY Online Entertainment content. If you already subscribe to SKY Movies, SKY Sport or Rialto, you will be able to view the corresponding content on SKY online too, as long as you pay the Technical Access Fee for the SKY Online service.  In the future SKY Online will offer individual items on a Pay Per View basis.

If you have any other questions or concerns, please do not hesitate to contact us.

Kind Regards,
SKY Online Technical Support




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  #138374 16-Jun-2008 14:53
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It is a shame that as a SkyTV subscriber, I cannot access this content online because I do not use Windows.
Pretty poor form in this day and age when providers are moving away from platform specific codecs.


We’re sorry; the platform you are currently running does not support the Microsoft DRM that powers this service. 
Operating System: Unknown

In order to view the SKY Online videos, we suggest the following system requirements:

  • Windows XP or Vista
  • Internet Explorer 6.0 or higher OR Firefox 2.0 or higher
  • Windows Media Player 11 or higher
  • A broadband Internet connection
  • Internet Explorer’s “Privacy” settings set to the default “Medium” setting

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Master Geek


  #138384 16-Jun-2008 15:12
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MattD - I wouldn't worry about it. During their trials, they only had cricket, rugby and wrestling on offer. Now that they are live, they only have 2 programmes on their Entertainment part. Not exactly worth $5 per month, and from what someone else has posted on another topic, they seem to be using pretty aggressive compression.

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  #138417 16-Jun-2008 16:18
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Thanks Photoman.. I guess was expecting a lot more content deserving of the two mailed promotional letters and the tv advertising shown on SkySport 1.
I do not recall a cost mentioned in the initial promotional material, then again I did not pay too much attention to it.

Still poor form to restrict users.  Even with Flip4Mac which Microsoft acquired for WMV playback on OS X, you do not get the opportunity to try with plugin as cannot access the page with the stream.

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