On-demand Freeview cuts out halfway through an episode.

Forums › Freeview (DVB-T/DVB-S) › On-demand Freeview cuts out halfway through an episode.

dazz1

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#238226 7-Jul-2018 21:22

I have just switched to Freeview that is watched on a Samsung smart TV and accessed over UFB fibre. I don't have a receiver of any sort connected to this TV. My wife is getting really annoyed that programme episodes she watches are cutting out half way through. The screen just goes blank and won't respond to any controls except exit which exits the app. When she goes back in, it has forgotten what she was watching and where she got up to. It almost seems like the TV is timing out.

I have a Tivo on the other dumb TV but that doesn't seem to have access to the programme she is currently watching (The Girl Friends). Also I don't know if I can stream a episode recorded on Tivo to other TVs over the LAN.

My Wife's patience on these matters is measured in femto seconds. Is there a solution?

Dazz

Regards

Dazz

dazz1

97 posts

Master Geek
+1 received by user: 3

#2051261 7-Jul-2018 22:40

After some further study, it seems the TV is actually switching off by itself.

I have been through the settings and all of the Auto-off, power save features are disabled. There is no antenna connected. This may be relevant because it worked perfectly with a Sky box connected.

The TV is a Samsung UA40KU6000S. I think that is a fairly common model.

Dazz

Regards

Dazz

loceff13

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#2051267 7-Jul-2018 23:18

it might be a screensaver option with a set timer causing it

RunningMan

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#2051279 8-Jul-2018 08:20

Any firmware updates available?

dazz1

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#2051297 8-Jul-2018 09:57

I have found an auto-off screen saver feature but this was set to 2 hours.

I have turned it off so will see if that has an effect.

There is also a System>Eco Solution>Auto Power Off feature but that is already off.

Regards

Dazz

dazz1

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#2051321 8-Jul-2018 10:24

RunningMan:

Any firmware updates available?

It is set to auto-update so it is running the latest firmware.

Regards

Dazz

Lastman

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#2051395 8-Jul-2018 12:17

From memory, Freeview, like most streaming platforms, keeps tabs on where you are at in an episode, so even if it was a problem with the TV it should be able to put you back near where you were watching.

Unfortunately, Freeview has always been buggy. This varies with the app but also likely the server end is poor.

I guess it’s just lack of funds with the smaller provider. Netflix is the gold standard of reliability.

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scuwp

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#2051493 8-Jul-2018 14:06

We have the occasional weird behavior such as this from our Samsung. I find that powering off completely (remove the power supply), push the power on button on the TV to discharge any power remaining, wait a couple of minutes, then power on again typically fixes it. I guess they are after all just a computer, sometimes a proper power off/on cycle can get things going again.

If it's an issue with the app...then there's probably little you can do about it. On Demand TV in NZ is buggy as hell.

Lazy is such an ugly word, I prefer to call it selective participation

Batman

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#2051495 8-Jul-2018 14:11

to reboot a samsung smart tv, hold the obn/off button until tv restarts or completely shut

dazz1

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#2051535 8-Jul-2018 15:55

Batman:

to reboot a samsung smart tv, hold the obn/off button until tv restarts or completely shut

OK did that.

Will see if it works tonight.

Regards

Dazz

dazz1

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+1 received by user: 3

#2052225 9-Jul-2018 20:11

The problem hasn't gone away. The TV switches off after about 20minutes of not doing anything except watching a programme.

This never happened with Sky so I suspect the solution is to feed something into the antenna input to give the TV something to do.

I have the Sky dish and antenna cable already installed so maybe I could install a sat receiver.

Regards

Dazz

Spyware

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#2052228 9-Jul-2018 20:15

KU6000 has a DVB-S (satellite) tuner.

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dazz1

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#2052231 9-Jul-2018 20:19

It has just done it again.

I am wondering if the problem is due to a temporary break in Wifi connection.

I will try a wired connection.

Regards

Dazz

dazz1

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#2052324 9-Jul-2018 21:50

Spyware: KU6000 has a DVB-S (satellite) tuner.

I didn't know that. That shows how little I watch or take interest in TV.

Regards

Dazz

dazz1

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Master Geek
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#2052906 10-Jul-2018 20:32

I connected a LAN cable to the TV and since then the TV has not turned itself off. Rebooting had no effect, it still turned off. I also connected a cable to the Sky antenna output so I don't know which action solved the problem. More experimentation required.

I tried to tune into the satellite but the channel search came up with nothing. The Antenna/cabling hasn't been touched since the 2 Sky boxes were removed. This might be a problem itself because one of the antenna outlets is not terminated.

Do I need to point the antenna at a different satellite?

Dazz

Regards

Dazz