TVNZ channels not working via Freeview on my Samsung Smart TV

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mgbridges

91 posts

Master Geek

# 242977 22-Nov-2018 10:12

We moved into a new house in Torbay about 6 months ago. There's a UHF aerial on the roof but it wasn't working (no signal detected) so I got an aerial specialist out. He said it was missing a power supply for the masthead amp (which the previous owners probably took with them by accident) so he installed a new one. Initially everything worked fine, but recently I noticed a lot of pixellation on any TVNZ channels (1, 2, 1+1, 2+1, Duke) and now those channels have stopped working at all - I just get a "No signal" message. All other "terrestrial" channels work fine.

This isn't a huge deal because I can still get those channels via the On-demand app, plus I don't watch a huge amount of broadcast TV. However, I'm keen to know what has likely gone wrong.

Before I pay a call-out charge for the aerial specialist, does anyone have any suggestions to troubleshoot?

Thanks,

Martin

Bluntj

355 posts

Ultimate Geek

# 2131653 22-Nov-2018 11:12

Why not get the installer to come back. Clearly he didnt do something right.

mgbridges

91 posts

Master Geek

# 2131655 22-Nov-2018 11:16

Bluntj:

Why not get the installer to come back. Clearly he didnt do something right.

It was working fine, though.

Spyware

2325 posts

Uber Geek

Lifetime subscriber

# 2131671 22-Nov-2018 11:28

Means nothings. Reception can change with the seasons, do you have line of sight, my guess is no.

Spyware

2325 posts

Uber Geek

Lifetime subscriber

# 2131674 22-Nov-2018 11:29

One person supports this post

If you want to troubleshoot then without a proper spectrum analyser about the only other choice is a ladder.

Bluntj

355 posts

Ultimate Geek

# 2131687 22-Nov-2018 11:41

mgbridges:

Bluntj:

Why not get the installer to come back. Clearly he didnt do something right.

It was working fine, though.

Get him back...clearly something has gone wrong.

Brunzy

885 posts

Ultimate Geek

Trusted

# 2131753 22-Nov-2018 12:36

One person supports this post

Bluntj:
Why not get the installer to come back. Clearly he didnt do something right.

Not necessarily, there could be a number of reasons eg if it was wet he may not have gone on the roof.
He should probably have protected himself however by saying something like “ The signal is fine / marginal whatever, but as you haven’t used it I cant say how it will perform in various weather conditions

Bung

2998 posts

Uber Geek

# 2131791 22-Nov-2018 12:48

One person supports this post

Bluntj:
mgbridges:

Bluntj:

Why not get the installer to come back. Clearly he didnt do something right.

It was working fine, though.

Get him back...clearly something has gone wrong.

The installer replaced a missing masthead amplifier power supply. That doesn't make him responsible for every subsequent problem. If there's been bad weather the aerial may have twisted on the pole. If that happens when you have good reception take a picture that shows the aerial position in relation to the roof for future reference.