New TV has no signal - troubleshooting help needed!

Forums › Freeview (DVB-T/DVB-S) › New TV has no signal - troubleshooting help needed!

Embull91

4 posts

Wannabe Geek

#243292 4-Dec-2018 20:14

Hi,

I’ve just moved in to a new rented flat and have also bought a new TV from trade me (Veon 40inch with built in freeview).

I bought a male to male cable which plugged in to the wall socket and our tv thinking this would be the right option but the tv is not receiving any signal.

There is another socket on the wall which is a female screw type - is anyone able to help with what this is? Is it likely that we should be connecting to this one?

Any other troubleshooting options would be much appreciated as we are very stuck with what to do. Also, as the tv was bought on trademe I guess there’s a chance it’s a problem with the tv but at this stage trying to exhaust other options first.

Thanks!

gregmcc

2173 posts

Uber Geek
+1 received by user: 836

ID Verified

Trusted

Lifetime subscriber

#2139403 4-Dec-2018 20:24

Go and take a look at the type of aerial on the roof, is it a Satellite dish or a UHF aerial.

I'm picking it's a satellite dish and the TV is UHF, hence no signal

kiwiharry

1064 posts

Uber Geek
+1 received by user: 476

ID Verified

Subscriber

#2139405 4-Dec-2018 20:32

What city or town are you in?

If you can't laugh at yourself then you probably shouldn't laugh at others.

Embull91

4 posts

Wannabe Geek

#2139409 4-Dec-2018 20:45

In Greenlane in Auckland

Dingbatt

6804 posts

Uber Geek
+1 received by user: 3694

Lifetime subscriber

#2139410 4-Dec-2018 20:46

The connection you have made is for an aerial. The next thing to check (as mentioned above) is whether there is an aerial on the roof, or a satellite dish. The satellite dish should be connected to the outlet with the screw thread (f-connector). If there is an aerial it should be connected to the one you have used (called a belling-lee I think). The next thing is, if there is an aerial, is it the old vhf type that was for analogue TV, or the uhf type that is required for digital TV. (Google what each looks like).
If there is only a satellite dish you will need a decoder because I don't think Veon TVs are dual tuner.

And sorry for stating the obvious, but you may have to tune it as well.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

richms

29098 posts

Uber Geek
+1 received by user: 10209

Trusted

Lifetime subscriber

#2139412 4-Dec-2018 20:52

If its a new house it may have been prewired for it but not connected thru at the splitter, sometimes they use the RF cable to send the output of a sky box around to other TVs in the house. See if you have a splitter enclosure somewhere in the garage etc which all those cables go back to.

Richard rich.ms

Embull91

4 posts

Wannabe Geek

#2139415 4-Dec-2018 21:02

Thanks for the responses. There’s a uhf type aerial on the roof and a satellite dish. We’re on the bottom floor with another flat above us so one of these is probably for them I assume. We’re only at the front of the building and the satellite is right at the back so I’m hopeful the uhf might be ours?
My partner went upstairs to speak to the neighbours and their wall socket is covered with several wires coming out of it rather than a socket going straight into the wall.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Goosey

3016 posts

Uber Geek
+1 received by user: 870

Subscriber

#2139416 4-Dec-2018 21:03

1) Check what others have said

2) are you sure you have plugged the cabled into "ANT 75" (not coaxial, as coaxial is an output only socket). ( this is in the manual online).

3) Are you on ATV or DTV (look for this button on the remote). You need to be on DTV only.

4) Press MENU and navigate to Channels, there you will find a menu called DTV tuning. follow that.

5) in those menus you will see software update... do that if you can (will do this via the freeview aerial which is the only aerial this TV will work with as outlined in #1 above). UHF aerial.

SATTV

1670 posts

Uber Geek
+1 received by user: 658

ID Verified

#2139429 4-Dec-2018 21:28

Embull91: In Greenlane in Auckland

Are you able to see skytower or the large apartment buildings in Remuera?

If so can you borrow a set of bunny ears to see if you can tune in to these transmitters. If it works it means that the TV is OK and as suspected you will have an outlet for the Satellite dish which is not what you need.

Cheers

John

I know enough to be dangerous

snnet

1413 posts

Uber Geek
+1 received by user: 556

#2139446 4-Dec-2018 22:12

Ensure the TV has NZ selected if there is an option as this often dictates what frequencies a TV will scan for or ignore

Also try another TV or freeview UHF box if you are able to. I've come across faulty veons a lot.. brand new ones.. One customer replaced three times before TWH just gave them their money back

Embull91

4 posts

Wannabe Geek

#2139458 4-Dec-2018 22:22

Goosey:
1) Check what others have said

2) are you sure you have plugged the cabled into "ANT 75" (not coaxial, as coaxial is an output only socket). ( this is in the manual online).

3) Are you on ATV or DTV (look for this button on the remote). You need to be on DTV only.

4) Press MENU and navigate to Channels, there you will find a menu called DTV tuning. follow that.

5) in those menus you will see software update... do that if you can (will do this via the freeview aerial which is the only aerial this TV will work with as outlined in #1 above). UHF aerial.

Plugged in to ANT 75 and on DTV setting, have been through the tuning options. The “Auto tune” option doesn’t pick anything up. There’s a manual DTV tuning option too but that doesn’t seem to do anything.
I’ve turned on software updates but I don’t think it’s done anything.

Goosey

3016 posts

Uber Geek
+1 received by user: 870

Subscriber

#2139459 4-Dec-2018 22:30

Embull91:
Goosey:

1) Check what others have said

2) are you sure you have plugged the cabled into "ANT 75" (not coaxial, as coaxial is an output only socket). ( this is in the manual online).

3) Are you on ATV or DTV (look for this button on the remote). You need to be on DTV only.

4) Press MENU and navigate to Channels, there you will find a menu called DTV tuning. follow that.

5) in those menus you will see software update... do that if you can (will do this via the freeview aerial which is the only aerial this TV will work with as outlined in #1 above). UHF aerial.

Plugged in to ANT 75 and on DTV setting, have been through the tuning options. The “Auto tune” option doesn’t pick anything up. There’s a manual DTV tuning option too but that doesn’t seem to do anything.
I’ve turned on software updates but I don’t think it’s done anything.

Cool, so next step is to grab a pair of rabbit ears from someone and do a quick test (make sure whoevers rabbit ears they are, they have been successfully getting freeview on it by using them).