Freeview Plus (On Demand) not working?

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RustyViewer

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#255774 29-Aug-2019 05:37

For the last few days I can no longer play a program on my Freeview Plus T2100. I have perfect internet connection, and I can get into the menu for on demand and the program details but when I actually try to play a program it simply shows the TV logo and goes no further. It doesn't freeze because it I press stop it goes back to the program details page. What is going on?

It as also hanging on the computer TVNZ on demand page but I fixed that by removing ad blocker, something I didn't need to do before.

RustyViewer

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#2308082 29-Aug-2019 20:23

Definitely a problem at their end, see https://freeviewforum.co.nz/forum/topics/freeview-ondemand-1

joshhill96

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#2308148 29-Aug-2019 21:41

Hi,

The manufacturer has identified the fault and a hotfix has been pushed out, but ill double check with the teams regarding the issue still unresolved.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#2308620 30-Aug-2019 19:39

Hi Everyone,

Thankyou for your ongoing patience, we are continuing to investigate with DISH TV,
To help with the investigation could you all reply to this post with the following

What programmes & episodes can you can not stream?
Have you tried to reboot the Dish TV box at the wall? Does this help?
Have you tried reconnecting WIFI (disable WIFI then reconnect)? Does this help?

This will be passed onto the developers at Freeview Lab and Dish TV.

Thanks
Josh

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

RustyViewer

298 posts

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#2310691 4-Sep-2019 15:48

Current network stats - definitely not working after recent updates. See https://freeviewforum.co.nz/page/network-status

joshhill96

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#2311034 5-Sep-2019 11:42

RustyViewer:

Current network stats - definitely not working after recent updates. See https://freeviewforum.co.nz/page/network-status

Hi RustyViewer,

The TVNZ, DISH TV and Freeview Devs are continuing to work on these issues as quickly as possible.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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RustyViewer

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#2313758 9-Sep-2019 17:26

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

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RustyViewer

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#2317911 14-Sep-2019 19:12

I have updated T2100 via USB (automatic update not yet available) and it is working again thx. :)

kimxk

74 posts

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#2318446 16-Sep-2019 12:11

RustyViewer:

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

What is the ETA on the fix for the T2200?

joshhill96

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#2319847 18-Sep-2019 15:27

kimxk:

RustyViewer:

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

What is the ETA on the fix for the T2200?

Are you having issues on the T2200? If so I'll double check with DISH TV

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

joshhill96

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#2319848 18-Sep-2019 15:27

RustyViewer:

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

Firmware have been released! Thanks all for your patience!

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

kimxk

74 posts

Master Geek
+1 received by user: 14

#2319957 18-Sep-2019 18:23

joshhill96:

RustyViewer:

A spot of good news! Dish TV has identified the cause of the fault and are developing firmware updates for release this week.

The development & deployment teams are working as quickly as they can while still ensuring the releases are properly tested to work as intended out in the field. So the firmware updates for various affected boxes will be developed & released in sprints to allow each update to be tested (by both Freeview & Dish TV) before release.

The first release will be to the s8300 recorders, with the others to follow.

Please look out for progress updates on the NETWORK STATUS page in the coming days.

Thanks!

Firmware have been released! Thanks all for your patience!

Got an update from v1.43 to v1.44 tonight, and following a factory reset all is working again.

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RustyViewer

298 posts

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#2342212 23-Oct-2019 00:52

The problem is back, I think since the last automatic update. I tried doing a factory reset, it said "Please wait..." then froze. I had to cold start it.