Sony Bravia (KDL-32V4000) Remote Control Problems

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krusta

17 posts

Geek

Topic # 26914 7-Oct-2008 11:20

Is anyone else in New Zealand having problems with the remote control on their Sony Bravia KDL32V4000 IDTV?

Basically the remote either doesn't work or is intermittent for several minutes after the TV is first turned on. The remote works to wake the TV up from standby, but cannot be used to change the channel or volume until it has 'warmed up'. The problem is less likely to occur if the TV is turned on using the button on the top of the TV.

A few user reviews on C-Net detail the problem:
http://www.cnet.com.au/tvs/lcd/0,239035307,339289817,00.htm

If anyone has had their Sony repaired in New Zealand please let me know so that I can get Tisco here in Christchurch on the page.

James Bond

845 posts

Ultimate Geek
+1 received by user: 35

Subscriber

Reply # 169536 7-Oct-2008 11:46

I have the same remote (RM-GD006) but for the 40V4000 and I've had no problems with it so far.

I'd say get Sony New Zealand to send you a replacement since I assume it's still under warrantly. Surely they must be aware of the problem since it's affecting so many people. Where did you buy the TV?

krusta

17 posts

Geek

Reply # 169539 7-Oct-2008 11:53

Thanks 007. I bought the TV from Norman Ross and they've been very good. They escalated it to Sony directly who then directed me to Tisco. The Tisco guy came out and Murphy's Law struck. The fault didn't occur as he turned the TV off then on using the button on the top (grrr).

MattD

654 posts

Ultimate Geek

Trusted

Reply # 169923 8-Oct-2008 17:03

after Murphy turned up and fixed the remote when you weren't looking, has it played up since?
I have the same remote (RM-GD006) but for the KDL40W4000 and I have also had no issues with it so far (aside that I have not got around to training my learning remote so I can get rid of the extra remote)

krusta

17 posts

Geek

Reply # 170009 8-Oct-2008 22:14

Sadly Murphy did not fix the problem so it's still there. Mr Tisco was only here for 5 mins. He didn't see the fault, so decided to go away to 'research' the issue. Think I might just take the TV back to Norman Ross and ask for a replacement.

MattD

654 posts

Ultimate Geek

Trusted

Reply # 170037 9-Oct-2008 00:58

Damn...
I should have read the CNET reviews above. Certainly seems like a common issue. Was the repair agent aware of these issues? I would certainly be looking for a replacement or repair of the IR sensor.

krusta

17 posts

Geek

Reply # 170301 9-Oct-2008 22:23

Good news I hope. Tisco are coming back tomorrow to 'fit parts to fix the problem'. Fingers crossed it'll all be sorted by the weekend.

krusta

17 posts

Geek

Reply # 170945 13-Oct-2008 20:38

Great news! Mr Tisco came round and replaced the IR sensor + installed some extra piece if circuitry, now it's all fixed. Not sure what the extra bit was as I wasn't home at the time. Not too concerned though, just VERY pleased that it's all fixed!

MattD

654 posts

Ultimate Geek

Trusted

Reply # 171147 14-Oct-2008 20:36

Great news. Thanks for the update.