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1 post

Wannabe Geek

#82443 29-Apr-2011 09:37
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HI geekzone people,
hopefully you can help out with this problem.
I have had DSE HD DVB-T Freeview Receiver connected to my TV for a while now and its been working great but everytime I have had to unplug the receiver for some reason, all the channels that were found when I autoscan have disappeared when i turn it on  and I need to redo the scan and find them again.
This time though I unplugged the box and when I reconnected it and went to autoscan for the channels the box doesnt seem to be capturing anything.

I know that the aerial is working because Ive plugged it into another device and its getting information.
I suspect that my Freeview Reciever is faulty. Hopefully you will either give me a solution to get it working again before I to go buy another one.

PS I would like to try the Manual Scan option but I dont know the frequency settings.
Does anyone have a link to where I can find these settings. Im in Auckland.

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1961 posts

Uber Geek

  #463719 29-Apr-2011 13:50
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Seems to be a common problem with DSE units.
Mine started pixellating and dropping out quite often (did so from new) and got worse until it finally found no channels at all after 2 years. Antenna and coax was fine as the PC tuner worked OK at full signal strength.
If you have the receipt take it back and ask for a replacement under the Consumer Guarantee Act as being not fit for the purpose. It should be expected to last much more than 2 years and more like 5 - 10 years.  I didn't have my original receipt but they were able to trace my purchase via their VISA records. They replaced it free of charge with a Zinwell (DSE unit no longer available - I wonder why?) but it took about three weeks. The Zinwell has been problem free for a year but I've now bought a new TV with inbuilt Freeview.

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