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192 posts

Master Geek
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Topic # 94821 19-Dec-2011 19:24
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Don't seem to be getting any signal on any of the TVNZ channels tonight anyone else having issues?

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1 post

Wannabe Geek


  Reply # 559749 19-Dec-2011 20:19
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Yea mine is gone so is my grandma's and her neighbours. Got my dtv meter out and absoulutly nothing on CH34. Had trouble on 2 Installs with it today to(strength issues). going to be fun at work tomorow morning if it doesn't come back up tonight.

121 posts

Master Geek
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  Reply # 559942 20-Dec-2011 13:16
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Well, it didn't come back up and I'm hoping it's being worked on or else there'll be a lot of unhappy viewers down here.



192 posts

Master Geek
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  Reply # 559957 20-Dec-2011 14:24
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meh I hope its back up by the time I get home tonight

121 posts

Master Geek
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  Reply # 560066 20-Dec-2011 20:02
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A lot of phone traffic has been going TVNZ's way from Invercargill and from what I've read they're giving a number to some tech guy's cell phone which isn't being answered.



192 posts

Master Geek
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  Reply # 560070 20-Dec-2011 20:24
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It's pretty unexceptable having a service like this down this long. I wish we haddn't drawn the short straw and got JDA rather than Kordia


It sucks missing out on the other channels 

13 posts

Geek


  Reply # 560133 21-Dec-2011 07:33
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Just did a rescan - no TVNZ channels 

Good job I didn't take down the old analog aerial!! 

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Wannabe Geek


  Reply # 560385 21-Dec-2011 18:36
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We had an issue with the TVNZ Channels here in South Canterbury from the new Cave Hill Transmitter - issues had been happening for a few weeks then the TVNZ channels were un-watchable.

We were flooded with calls from our customers who we had done HD installs for and it took a lot of calls from us and other installers here to get action. In the end they had to send a replacement receiver that picks up the TVNZ mux off Sugarloaf and swap it out. As soon as they did that all issues were fixed.

Sounds very familiar to what you guys are experiencing.

Freeview customer support was hopeless - we had customers ringing to complain only to be told there was no issue (though TVNZ channels were un-watchable) and some customer service reps didn't even know Cave Hill was connected to South Canterbury....

JDA were great when I finally got to the right people to talk too. 

Still getting complaints from customers though about the remaining channels that aren't being broadcast on the new transmission areas yet... 

Nicola 

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