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209 posts

Master Geek

# 99506 20-Mar-2012 20:00
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We have a DSE HD DVB-T Freeview Receiver that we are having issues with.  This morning it said there was no signal.  Turned it off and on again and problem solved.  Tonight it said the same thing but switching off didn't help.  I know last week it said we had to reload all the channels due to some update which I did last week but I thought maybe I needed to do it again so did an auto scan and now we have no channels at all.  The "no signal" sign has been replaced but no channel found.  I can not get in to the EPG and when I go in to the edit channel option there are no channels there.  Have the manual and in the trouble shooting pages there is no mention of this problem.  Other than rescanning the channels which I have done several times I am stuck.  Can anyone help?  I should add that we have a Panasonic TV with built in Freeview and that seems fine.  We get our Freeview via a UHF aerial so I thought that may have been the issue until I checked the Panasonic TV.


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1956 posts

Uber Geek

  # 597887 20-Mar-2012 20:13
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This seems to be a common problem with this model. They fail after about 2 yrs.
I had one which started getting hot and would only provide a picture when it got very hot. Let it cool off by turning off then no signal til it got hot again. Discovered the problem when we had a power outage locally.  I had it replaced under the CGA (had the receipt). The replacement was a Zinwell 620. Now at 2 yrs the Zinwell has died in the same way. I believe the DSE model was a Zinwell in disguise.
Another thread suggested replacing the capacitors in the power supply apparently restored life. Didn't work for me (anyone want a dead Zinwell + remote?).
Fortunately I now have a Sony TV, a Panasonic Freeview Recorder and a PC with HVR2200 tuner.
If you have the receipt take it back and ask for a replacement unit under the CGA. They should be good for at least 5 yrs considering they were around $500 back in 2008.

209 posts

Master Geek

  # 597904 20-Mar-2012 20:29
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Thanks. I usually keep receipts so I will have a look. I've never been overly impressed with this product. We are thinking of switching from Telstra T-Box to MySky and might get an extra decoder which would mean not needing a Freeview receiver.

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