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7 posts

Wannabe Geek


# 99785 27-Mar-2012 13:01
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Just advising there is again another issue with the Cave Hill/South Canterbury UHF site - spoken to JDA & they think it's a faulty power supply for the Media Works transmitter. A couple of months ago it was a faulty TVNZ transmitter.

They are sending someone up there today - hopefully to check/repair the fault.
 

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549 posts

Ultimate Geek


  # 600681 27-Mar-2012 13:06

Thanks for the update. Hope they get it going again soon!




don't mess with me.... i'm the hd insider....

136 posts

Master Geek
Inactive user


  # 600733 27-Mar-2012 14:47
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seems to me that those of us receiving from Cave Hill are having constant problems.

also, I wonder if it is time that the staff at freeview are given the boot.  They have known about this issue so far for half the day, status on the website shows nothing wrong.  No mention from them on their facebook page.  Seems freeview staff leave it up to everyone else to inform people rather than themselves.  And this is constant, when they are informed of a problem they do nothing.   

 
 
 
 


1138 posts

Uber Geek

Trusted

  # 600760 27-Mar-2012 15:18
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Remember that Freeview is not technically responsible for transmission. That is something separate that each channel provider has to organise for themselves. Having said that, I do agree that they should be providing this information as it is obviously not a good look for them when things are going wrong. The average member of the public would not know to contact JDA or Kordia when there are problems...



7 posts

Wannabe Geek


  # 600776 27-Mar-2012 15:35
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When I contacted JDA around lunch they were not aware of any fault but rang me back 10mins later advising yes we were correct there was an issue with the Media Works transmitter. They then notify Freeview & Freeview are supposed to update their website etc etc.

For every fault we have had with this new site it's taken ages for Freeview to update their staff/website etc and we get flooded with calls from customers advising they rang Freeview & were told there was no fault....

We are constantly giving feedback to them on this but it still takes a while for everything to be updated. 

136 posts

Master Geek
Inactive user


  # 600948 27-Mar-2012 20:00
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freeview should, when notified contact JDA or Korida and investigate. This went down last night, freeview had an email from me early this morning.

I personally believe that freeview are slack when it comes to JDA areas. I have seen them on their facebook page investigate when someone in a kordia areas claims they are having problems. actually a few weeks ago when prime went down nationwide they contacted prime to find out what was happening, then freeview ignored the fact it was happening in JDA areas.

I remember one time freeview advised to contact a local installer whose reply was "it's the bloody transmission site again", and that they are getting flooded without calls from people who were advised by freeview to call an aerial person.

Judging by the numerous problems at Cave Hill, I personally do not believe NZ is ready to hit the switch and just have digital.

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