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292 posts

Ultimate Geek
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Topic # 231816 14-Mar-2018 17:08
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Hi All,

 

A few 2degrees customers, including myself have noticed that download performance from the same endpoints is very different when connecting with IPv4 vs IPv6.
File transfers via IPv6 seem to be capped at approx 3Mbps.

 

The purpose of this thread is to gather information that may help with troubleshooting and prioritisation, e.g.
- how many people are affected?
- do the affected people have anything in common?
- are there performance issues with all or some IPv6 downloads?

 

I'm creating this thread because the latest update from support (after being escalated) was that the problem could not be reproduced.

 


It would be great if we could have people respond to the following questions. Please refer to the list of example downloads at the bottom of this post.
A quick way to test with a Windows machine is to uncheck 'IPv4' or 'IPv6' in the properties of your network adapter which will force use of the other protocol. Network adapters can be accessed via the 'Network and Sharing Center' in Windows 7, 8 & 10.
Otherwise, Start -> Run -> type in explorer.exe ::{7007ACC7-3202-11D1-AAD2-00805FC1270E} and hit enter. Find your active network adapter, right click on it, and choose 'properties'.

 


I'll start:

 

Are you affected? Yes - IPv6 downloads from the example URLs do not exceed ~280Kbps. IPv4 downloads all run at multi-megabit speeds.
ISP? 2degrees
Consumer or business connection? Consumer
Internet connectivity medium? Fibre
Where are you based? Wellington
Router model(s) tested? HG659, Custom (pfSense), Direct PPPoE connection to Dell XPS13 9370 (Windows 10)
PPPoE MTU(don't worry if you don't know what this is)? 1492 & 1500 byte MTU (verified)
Operating Systems tested? Windows 10, Windows Server 2016, Ubuntu Server 16.04.4
Do you have an example dual-stack download that performs well with both protocols? no
Are there other example downloads that you can find that don't perform well? We'd be most interested in ones that follow different routes.

 

If you can think of other questions that might be useful, please share.

 

Extra:

 

- It would be interesting to see what happens if anyone is able to host a test IPv6 download on WIX
- Test results from people using other ISPs would be useful to have as well. @hio had the following to say about another GeForce driver download: "pegging lines here, both spark and vf v4+v6"

 


Example downloads:

 

https://us.download.nvidia.com/Windows/390.77/390.77-desktop-win10-64bit-international-whql.exe

 

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

 

http://mirror.fsmg.org.nz/centos/7/isos/x86_64/CentOS-7-x86_64-Everything-1708.iso

 

https://downloads.pwnedpasswords.com/passwords/pwned-passwords-2.0.txt.7z

 

 


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Uber Geek
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  Reply # 1976642 14-Mar-2018 17:47
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I have been on their case for weeks about packet loss between my home and work over IPv6. Work is on Vocus and my terminal sessions and RDP sessions will freeze and ICMP doesn't get through probably for about 3 seconds every 40 seconds or so. Can't say I've measured throughput actually but with that kind of packet loss I doubt it exceeds 3mbps.

 

 

 

Are you affected? Yes - specifically packet loss between 2degrees and Vocus (think they peer in Sydney)
ISP? 2degrees
Consumer or business connection? Business
Internet connectivity medium? Fibre
Where are you based? Auckland
Router model(s) tested? EdgeRouter Lite
PPPoE MTU(don't worry if you don't know what this is)? unsure
Operating Systems tested? Windows 10, Ubuntu 16.04, Windows Server 2012 r2
Do you have an example dual-stack download that performs well with both protocols? no
Are there other example downloads that you can find that don't perform well? Will try this week






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Uber Geek
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  Reply # 1976692 14-Mar-2018 19:26
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i was getting small dropouts for weeks , i didnt notice them until my son started online gaming and he kept getting disconnected . it was just seconds but it kept happening . Rung 2 degrees and explained what was happening and they went in and turned off ipv6 on the fritxbox and i have never had a problem since, so things are not right with ipv6 connections.





Common sense is not as common as you think.


Meow
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  Reply # 1976708 14-Mar-2018 19:42
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Are you affected? Yes. IPv6 downloads getting on average ~300kb/sec. IPv4 fine.
ISP? 2degrees
Consumer or business connection? Consumer.
Internet connectivity medium? Gigabit Fibre.
Where are you based? Wellington.
Router model(s) tested? Edgerouter 4, Mikrotik RB951G-2nHD (I know this can't do Gigabit but was just to test IPv6).
PPPoE MTU(don't worry if you don't know what this is)? 1492 & 1500
Operating Systems tested? Ubuntu 17.10 + ChromeOS + iOS
Do you have an example dual-stack download that performs well with both protocols? No.
Are there other example downloads that you can find that don't perform well? Anything that goes via Megaport.







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Ultimate Geek
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  Reply # 1978585 16-Mar-2018 12:45
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Thanks for the responses so far! Hopefully we'll get a few more when people have some free time over the weekend. 

 

Cheers


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Wannabe Geek
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  Reply # 1978609 16-Mar-2018 13:19
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Are you affected? Yes 
ISP? 2degrees
Consumer or business connection? Consumer
Internet connectivity medium? Fibre
Where are you based? Dunedin on Gigabit Fibre
Router model(s) tested? EdgeRouter Lite
PPPoE MTU(don't worry if you don't know what this is)? 1492
Operating Systems tested? Mac from commandline
Do you have an example dual-stack download that performs well with both protocols? no

 

If you are using a Mac or Linux and don't mind the command line then you can use these commands

 

wget -O /dev/null http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe --inet6-only

 

I gave up because it was saying - 

 

4.85M   285KB/s    eta 15m 29s

 

 

 

Or

 

wget -O /dev/null http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe --inet4-only

 

while v4 did it in

 

252.17M  15.1MB/s    in 20s

 

 


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Ultimate Geek
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  Reply # 1979083 17-Mar-2018 18:04
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RE: Other ISPs, for comparison:

 

Are you affected? No
ISP? Bigpipe
Consumer or business connection? Consumer
Internet connectivity medium? VDSL - 75/29Mbps
Where are you based? Auckland
Router model(s) tested? Netgear R7000
PPPoE MTU(don't worry if you don't know what this is)? 1492
Operating Systems tested? Ubuntu 16.04.3 LTS

Do you have an example dual-stack download that performs well with both protocols? NA

 

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

 

v4: 252.17M 5.23MB/s in 45s

 

v6: 252.17M 5.04MB/s in 54s

 

 

 

https://us.download.nvidia.com/Windows/390.77/390.77-desktop-win10-64bit-international-whql.exe

 

v4: 431.94M 6.96MB/s in 1m 41s

 

v6: 431.94M 7.21MB/s in 76s

 

 

 

http://mirror.fsmg.org.nz/centos/7/isos/x86_64/CentOS-7-x86_64-Everything-1708.iso

 

v4: 7.01MB/s

 

v6: 7.05MB/s

 

 




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Ultimate Geek
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  Reply # 1986284 31-Mar-2018 10:41
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Update: The technical team is still investigating. No ETA just yet


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Geek
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  Reply # 1988349 4-Apr-2018 19:27
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Are you affected? Yes - IPv6 downloads from the example URLs do not exceed ~280Kbps. IPv4 downloads all run at multi-megabit speeds.
ISP? 2degrees
Consumer or business connection? Consumer
Internet connectivity medium? Fibre
Where are you based? Hamilton
Router model(s) tested? FRITZ!Box 7490
PPPoE MTU(don't worry if you don't know what this is)? 1500 (according to documentation)
Operating Systems tested? Windows 10, Raspbian
Do you have an example dual-stack download that performs well with both protocols? no
Are there other example downloads that you can find that don't perform well? 

 

Gfycat has been broken for months, I'm a reddit addict, so I often get linked to Gfycat videos (webm etc). I considered switching ISPs because I just assumed that 2degrees just wasn't as fast as it used to be, but I still had full speed on other downloads, so very confused.

 

It wasn't until I googled Gfycat + 2degrees I saw another user in the same boat talking about ipv6, then it all started coming together. It was such a specific problem.

 

But I've just come across another issue that was affecting me. Every time I updated my Plex Server on Raspbian, it would continually fail while downloading the readynas dependancy. It would download VERY slow, then fail CRC check.

 

I've just turned off ipv6 and it's fixed my issue!

 

What is going on? I've been struggling with this issue for what seems like 6 months now.

 

I think the affected file was (downloads at full speed now that I've turned off ipv6):
https://downloads.plex.tv/plex-media-server/1.12.1.4885-1046ba85f/plexmediaserver-ros6-binaries-annapurna_1.12.1.4885-1046ba85f_armel.deb


IcI

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Ultimate Geek
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  Reply # 1988434 4-Apr-2018 21:56
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Are you affected? Yes
ISP? 2degrees
Consumer or business connection? Consumer
Internet connectivity medium? Fibre
Where are you based? Auckland
Router model(s) tested? Ubiquity USG
PPPoE MTU(don't worry if you don't know what this is)? unsure
Operating Systems tested? Windows 10
Do you have an example dual-stack download that performs well with both protocols? no
Are there other example downloads that you can find that don't perform well?

 

vs. 


IcI

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Ultimate Geek
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  Reply # 1991393 8-Apr-2018 12:20
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Bump.

 

Any updates on this thread?




292 posts

Ultimate Geek
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  Reply # 1991422 8-Apr-2018 14:59
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I haven't heard anything from 2degrees since the 31st after I asked for an update. 

 

 

 

I received the following response on 14/3:

 

I've taken a look into the escalation and by the looks of things our engineers weren't able to recreate the issue. It seems it may have resolved naturally. Can we confirm if the issue is still impacting?

 

I emailed back immediately, saying that the problem still exists for me, and other customers. 

 

I asked for an update on the 21st, and again the 28th before I received their latest response on the 31st. I'll email again shortly - taking the squeaky wheel approach.

 

 

 

My ticket reference is: 180226-000676 if anyone would like to mention it when raising their own ticket. For some reason, when I last asked for an update, I got a reply that included a different reference (180312-000410), as well as the old one.. I wonder if the original ticket was closed?

 

 

 

Support was good initially but once we reached the limits of what the first level support guys could do, comms dropped off. One of the CSRs that I spoke to was willing to try and reproduce the problem but they only had v4 connectivity. It's interesting that their default stance with any v6 issue is to just disable it.

 

 

 

At this stage, I don't know what's happening. I'm willing to help out with troubleshooting etc if necessary but no-one has tried to get in touch. It would be good to get updates without having to ask for them - even just an automated email once a week to say the ticket is still open. 

 

 

 

I recently found one dual stack download that isn't affected by the v6 speed issues: https://fedorapeople.org/groups/virt/virtio-win/direct-downloads/archive-virtio/virtio-win-0.1.141-1/virtio-win-0.1.141.iso


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Ultimate Geek
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  Reply # 1992350 9-Apr-2018 20:38
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I'm with Unlimited Internet - excellent IPv6

 

FYI you can use ipv6-test.com to side by side v4/v6 performance tests to a number of intl pops

 

here is an example I did yesterday to Paris

 

 

 

 

 

 

 

 

 

 

 


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Geek
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  Reply # 1992353 9-Apr-2018 20:41
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That's all well and good for general speed test websites, but it's a very specific route issue. Try download some of the links above and report back speeds, see if you're effected.


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Geek
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  Reply # 1994924 12-Apr-2018 15:34
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Some info from someone on 2degrees that isn't effected:

 

 

Are you affected? No

 

ISP? 2degrees

 

Consumer or business connection? Consumer

 

Internet connectivity medium? 100mbit Fibre

 

Where are you based? Christchurch

 

Router model(s) tested? TP-Link TL-WR1043N/ND v2 running LEDE

 

PPPoE MTU(don't worry if you don't know what this is)? Not sure

 

Operating Systems tested? Ubuntu 16.04, Windows 10

 

 

The links in the first post all come in at pretty much line speed in Windows 10, with Resource Monitor running to confirm that they are indeed using ipv6. I also ran the following in Ubuntu without issue:

 

 

wget -O /dev/null http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe --inet6-only

 

164.26M 11.8MB/s eta 8s

 

 

wget -O /dev/null http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe --inet4-only

 

100.72M 11.9MB/s eta 14s



292 posts

Ultimate Geek
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  Reply # 1995109 12-Apr-2018 23:46
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Threarah: Some info from someone on 2degrees that isn't effected:

 

 

 

That's interesting - can you please share a traceroute to that URL? Here's mine:

 

C:\Users\XYZ>tracert 12244.wpc.azureedge.net

 

Tracing route to cs10.wpc.v0cdn.net [2606:2800:147:ff8:129b:22eb:20b:1347]
over a maximum of 30 hops:

 

1 <1 ms <1 ms <1 ms xx.yy.zz [2406:e001:2:xxxx::]
2 1 ms 1 ms 1 ms 2406:e000:2801:c::1
3 12 ms 12 ms 12 ms as23655.auckland.megaport.com [2001:dea:0:40::10]
4 13 ms 13 ms 13 ms as15133.auckland.megaport.com [2001:dea:0:40::30]
5 12 ms 12 ms 13 ms 2606:2800:147:ff8:129b:22eb:20b:1347

 

Trace complete.

 

 

 

Snap used to be based in Christchurch before being bought by 2degrees - are the support staff and techs still based there? I wonder if that's why they couldn't reproduce the problem initially. I'll pass this info on.

 

Cheers

 

 

 

Edit: I replied to the latest response from 2degrees and received an auto-reply with a third ticket reference number included in the subject line. @2degreescare is this normal?


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