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#269988 18-Apr-2020 14:54
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After having a Fritzbox 7390 for years we recently upgraded to a 7590 as the old one was becoming slightly unreliable over Wifi, and didn't support modern protocols.

 

The 7590 has much better range and speed, but we're finding that WiFi drops out occasionally - for example in the middle of a WhatsApp call the other day it cut off and I had no WiFi. This seems to happen on both 2.4 and 5G. Phones are both Moto G8 Plus, happens on both.

 

Anyone else finding this with the 7590? We have firmware 07.13 which is the most recent according to the update tool.


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  #2479814 9-May-2020 16:26
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  #2479816 9-May-2020 16:44
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Thanks @NickMack. I did that a couple of days ago, changed the channel to auto which bought it down, but my Moto G8 Plus is still losing the connection occasionally. The older 7390 seemed more reliable, but slower with less range.


 
 
 
 


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  #2479818 9-May-2020 16:48
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timmmay:

 

Thanks @NickMack. I did that a couple of days ago, changed the channel to auto which bought it down, but my Moto G8 Plus is still losing the connection occasionally. The older 7390 seemed more reliable, but slower with less range.

 

 

 

 

Is it just your phone? Have you tried move it off automatic and changing to other channels outside of the Radar range?







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  #2479832 9-May-2020 17:04
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I've just shifted it off automatic to channel 48, from 52. It's not 100% clear if 52 is subject to DFS (the word "between copied below") but I suspect 52 is DFS, so I'll keep an eye out thanks :) I really only use my phone, and my wife's phone is the same type.

 

From Fritzbox website

 

When a channel between 52 – 140 is used in the 5-GHz range, the FRITZ!Box checks at regular intervals whether the radio channel used is also used by a higher priority radar source (for instance, weather radar). If higher priority radar is detected, the FRITZ!Box switches channels automatically. In this case wireless devices may lose their connection to the FRITZ!Box.


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  #2479943 9-May-2020 20:45
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timmmay:

 

I've just shifted it off automatic to channel 48, from 52. It's not 100% clear if 52 is subject to DFS (the word "between copied below") but I suspect 52 is DFS, so I'll keep an eye out thanks :) I really only use my phone, and my wife's phone is the same type.

 

From Fritzbox website

 

When a channel between 52 – 140 is used in the 5-GHz range, the FRITZ!Box checks at regular intervals whether the radio channel used is also used by a higher priority radar source (for instance, weather radar). If higher priority radar is detected, the FRITZ!Box switches channels automatically. In this case wireless devices may lose their connection to the FRITZ!Box.

 

 

 

 

I have my 7590 set to Chanel 112 and have never had a problem.

 

Hope this helps.





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  #2479960 9-May-2020 21:13
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timmmay:

 

After having a Fritzbox 7390 for years we recently upgraded to a 7590 as the old one was becoming slightly unreliable over Wifi, and didn't support modern protocols.

 

The 7590 has much better range and speed, but we're finding that WiFi drops out occasionally - for example in the middle of a WhatsApp call the other day it cut off and I had no WiFi. This seems to happen on both 2.4 and 5G. Phones are both Moto G8 Plus, happens on both.

 

Anyone else finding this with the 7590? We have firmware 07.13 which is the most recent according to the update tool.

 

 

Wonder if thats what makes my wifi calling keep cutting out.




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  #2479963 9-May-2020 21:16
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Try putting it down to a channel 48 or below and see if it helps @Mahon.


 
 
 
 


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  #2479985 9-May-2020 22:54
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timmmay:

 

Try putting it down to a channel 48 or below and see if it helps @Mahon.

 

 

Thanks. Will give it a try.


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