2degrees takes down Your 2degrees and Online Store sections of website

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees takes down Your 2degrees and Online Store sections of website

2degrees

178 posts

Master Geek

Trusted

#38842 5-Aug-2009 10:16

2degrees closes Your 2degrees and

Online Store sections of website

2degrees has discovered a bug in the Your 2degrees and Online Store sections of its website and have taken them down temporarily.

The issue was only revealed yesterday due to the high volume of traffic that visited the site within a matter of hours. There were nearly 100,000 unique visitors on the site yesterday and the issue affected the web sessions of less than 100 people during this time.

Those people who experienced the issue were able to see only the contact details of another person on the site at the same time.

Above all else 2degrees values the privacy of our customers and so until resolved the Your 2degrees and the Online Store sections of our website will be unavailable until further notice.

No other 2degrees services are impacted by this issue. Customers are still able to purchase and activate SIMs, make calls and send texts.

CALL FREE: 0800 022 022

www.2degreesmobile.co.nz

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

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1937 posts

Uber Geek
Inactive user

#242893 5-Aug-2009 10:44

Is this partly the reason that the full number range of personlised numbers has not been released (limited to 022 0 xxx xxx)?

Can you provide any further information about the number ranges? A lot of us have been waiting in anticipation for weeks since 2 degrees "teased" us with "10 million numbers" and many of us have wasted a lot of time because of promises of availability of numbers this morning which didn't eventuate, and now a suggestion that numbers will be 'drip fed' slowly.

I think we would all just be happy with clear information about how this is going to work so we know where we stand.

V

73 posts

Master Geek

#242895 5-Aug-2009 10:56

Yes I would also like official word on the avaliability of numbers.

tomgeeknz

923 posts

Ultimate Geek

#242907 5-Aug-2009 11:20

I also want the official word on the realease of the number blocks especially 0228******

willnz

573 posts

Ultimate Geek

Trusted

#243326 6-Aug-2009 02:34

Any indications when this is likely to be back up 2degrees? I think you guys need a new housekeeper... or perhaps reduce the ironing pile a bit...

tardtasticx

3075 posts

Uber Geek

#243678 6-Aug-2009 21:06

I rekon, I wana see the whole site, just brought me a $2 SIM at DSE today, me and my friend brought the last 2 at sylvia park. :D

cws82us

788 posts

Ultimate Geek

#243719 6-Aug-2009 22:52

2 days down waitting to port my number over.

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

Tizza5

51 posts

Master Geek

#243724 6-Aug-2009 23:06

Me to....Cmon 2degrees fix ya bugs so i can escape from Vodafone!

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Handsomedan

7303 posts

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Subscriber

#243892 7-Aug-2009 12:34

Yeah - I called 2Degrees to see if my new chinwag SIM could be hooked up with a number of my choosing - I was advised to use the website (at which point I mademention of it being down...oh, yeah!). Sorry - haven't got an estimate of when it'll be bacj up, but if you try again in an hour...

That was several hours ago and it's still down. What's up, 2Degrees?

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

friedCrumpet

271 posts

Ultimate Geek

#243903 7-Aug-2009 12:48

That was several hours ago and it's still down. What's up, 2Degrees?

The kind of problem that they are having happens when the site is heavily loaded. It's probably also a concurrency issue. They can be very hard to track down, especially if you haven't got test cases set up ready to go that simulate said loading.

I really feel sorry for them, as a developer I wouldn't like to be in their position right now.

Handsomedan

7303 posts

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#243906 7-Aug-2009 12:50

I would've thought they'd have a manual system that they could use at CSR level to do the number porting and the number selection while the site is down, though.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...