data pack didn't auto renew when it should have, now i have no credit.

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hamish225

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Topic # 89010 24-Aug-2011 22:15

Hi, so as the name suggests i am in a bit of a pickle. I've called 2degrees nowabout 3times over the last 4 days and each time they have said oh no that's fine ill pass it onto my manager and it will be done in a few hours.
Its still not done and Im beginning to wonder what's going on here.

Can someone from 2degrees please have a look at this in their spare time, i have no internet access on my phone until the middle next month otherwise :/

Thoughts anyone?

Batman

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Reply # 511530 24-Aug-2011 22:40

did you have enough credit when renewal was due?

z2k

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Reply # 511545 25-Aug-2011 00:10

PM me your MSISDN(phone number) and I'll look into it tomorrow morning :)

hamish225

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Reply # 511565 25-Aug-2011 07:30

joker97: did you have enough credit when renewal was due?

yes, i did. Pretty sure i had more than $20. and even then if i had less it usually texts you telling you, this time i got nothing.

z2k

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Reply # 511746 25-Aug-2011 11:55

z2k: PM me your MSISDN(phone number) and I'll look into it tomorrow morning :)

Thanks for the PM. I've applied the 1GB pack for you. I think SaltyNZ mentioned this in another post but there is an update planned in early September to improve the way data pack renewal's work.