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Forums › 2degrees › data pack didn't auto renew when it should have, now i have no credit.


1322 posts

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#89010 24-Aug-2011 22:15
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Hi, so as the name suggests i am in a bit of a pickle. I've called 2degrees nowabout 3times over the last 4 days and each time they have said oh no that's fine ill pass it onto my manager and it will be done in a few hours.
Its still not done and Im beginning to wonder what's going on here.

Can someone from 2degrees please have a look at this in their spare time, i have no internet access on my phone until the middle next month otherwise :/

Thoughts anyone?





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Mad Scientist
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  #511530 24-Aug-2011 22:40
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did you have enough credit when renewal was due?




Involuntary autocorrect in operation on mobile device. Apologies in advance.

z2k

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  #511545 25-Aug-2011 00:10
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PM me your MSISDN(phone number) and I'll look into it tomorrow morning :)

 
 
 
 




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  #511565 25-Aug-2011 07:30
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joker97: did you have enough credit when renewal was due?


yes, i did. Pretty sure i had more than $20. and even then if i had less it usually texts you telling you, this time i got nothing. 





z2k

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  #511746 25-Aug-2011 11:55
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z2k: PM me your MSISDN(phone number) and I'll look into it tomorrow morning :)


Thanks for the PM. I've applied the 1GB pack for you. I think SaltyNZ mentioned this in another post but there is an update planned in early September to improve the way data pack renewal's work.

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