trouble with my website

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Milutiche

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#197867 15-Jun-2016 19:59

Hey all, I've just take the plunge and launched my own website, it's a photoshelter website & i've also purchased a domain name from domains4less.co.nz

I am having some trouble getting my domain name assigned to my website, the live chat I've been using with the domains4less crew has been very friendly but I'm not sure they know exactly what they're doing, can anyone help me out?

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Networkn
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#1574691 15-Jun-2016 20:44

Who is hosting the website? PhotoShelter? If so they should have given you an IP address and you need to edit the DNS for your website to point the www and nonwww records to the IP of the server.

There may be other steps like configuring your host to accept the connection, I am not familiar with PS themselves, but shouldn't be too hard.

I work in IT consulting, I am happy to have a brief look and give you more specific information. PM me if like.

timmmay

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#1574711 15-Jun-2016 21:10

Generally you just create an A record pointing at the IP address PhotoShelter gives you. Should be really easy and take a few minutes.

gzt

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#1574713 15-Jun-2016 21:17

It can take a while for the new record to propagate through the internet.

If you did everything right and it is not working yet, wait longer. ; ).

Milutiche

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#1574714 15-Jun-2016 21:18

Thanks guys,

this is my website www.actionimages.net.nz as you can probably see, the main tabs/menus

http://www.actionimages.net.nz/index

http://www.actionimages.net.nz/archive

http://www.actionimages.net.nz/about

http://www.actionimages.net.nz/contact

are all working fine, but If i select a gallery the web address goes back to the photoshelter web address http://actionimagesnld.photoshelter.com/gallery-collection/Hockey/C0000gi7vAQBmejU for example

Also if I try to share a link via one of the sharing tabs g+, FB or twitter, it links to the photoshelter address also

The website is hosted by photoshelter & the domain is hosted by domains4less.co.nz

timmmay

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#1574716 15-Jun-2016 21:23

That's not a dns issue, it's what photo shelter is doing. Could be configuration, could be just how it is.

Milutiche

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#1574717 15-Jun-2016 21:23

basically this is the setup for the photoshelter side of things https://support.photoshelter.com/hc/en-us/articles/203375130-Overview-Setting-Up-Your-CNAME#goal1

I can see that the cname has proporgated via this website https://www.whatsmydns.net/#CNAME/www.actionimages.net.nz

It was working 2 days ago and links were doing their thing but I was having trouble with my email @actionimages.net.nz so I got the help desk to make some changes, it was just after that that my website started going wonky

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Milutiche

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#1574719 15-Jun-2016 21:25

timmmay: That's not a dns issue, it's what photo shelter is doing. Could be configuration, could be just how it is.

Thanks Timmy, I shared this link http://www.actionimages.net.nz/gallery/Western-Sharks-vs-Waipu-2016/G0000tUCVkn.._hs/C0000AxkNSAFaJY8 on Wednesday (edit: Actually tuesday) evening but as you can see it's not going back to the photoshelter address, I've e-mailed photoshelter but their helpdesk is in New York so I won't hear from them until the morning

gzt

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#1574726 15-Jun-2016 21:53

The http address http://actionimages.net.nz does not work as it should. Try it.

Add a record for that, wait, and try again. : ).

Milutiche

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#1574727 15-Jun-2016 21:57

gzt: The http address http://actionimages.net.nz does not work as it should. Try it.

Add a record for that, wait, and try again. : ).

I'm a bit new to this, do I create a new cname record for actionimages.net.nz ?

timmmay

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#1574783 16-Jun-2016 06:56

DNS is fine, it's pointing requests at the right server. The issue is the PhotoShelter application is generating the pages with links to the subdomain, not the actual domain. This sounds like something that you could look for in their configuration or raise with support. It may just be the way it is though, with nothing you can do about it.

gzt

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#1574842 16-Jun-2016 09:06

Milutiche:
gzt: The http address http://actionimages.net.nz does not work as it should. Try it.

Add a record for that, wait, and try again. : ).

I'm a bit new to this, do I create a new cname record for actionimages.net.nz ?

Oops that was the wrong thing to say. The behaviour shows there is a record for it, but it is wrong in effect. Maybe this is a side effect of something that is needed or maybe there are problems in the dns configuration. Can you paste a list of all your current dns settings?

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itxtme

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#1574875 16-Jun-2016 09:49

gzt:
Oops that was the wrong thing to say. The behaviour shows there is a record for it, but it is wrong in effect. Maybe this is a side effect of something that is needed or maybe there are problems in the dns configuration. Can you paste a list of all your current dns settings?

Its a weird thing with that site host he is using. They dont want you to use A records. They need the domain to be fowarded to the Cname - quite strange. Also they have this comment on their help page

What if my registrar asks for an IP address? Can I use an “A” name/record?

You cannot use an A NAME, because an A NAME relies on IP addresses. Our IP addresses are subject to change at any time without notification. For this reason, we strongly recommend using a CNAME instead.

And another below maybe will answer the OP's original question as to why it changes back to photoshelter

I’ve set up my CNAME, but some of my pages still have PhotoShelter in the address bar. Why is that?

Any secure pages, such as pages in the cart or even the single image pages in your archive, must revert back to the PhotoShelter-provided URL so that they may be protected by our security certificate (SSL). This does not tend to affect client behavior, and your custom domain can still be used as an entryway to your site.

In conclusion OP: Get rid of the A record, foward the domain to the cname address, and live with the fact the subdomain of your provider shows up because thats a limitation (or flaw in my opinion) of the service they offer you!

Amosnz

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#1574889 16-Jun-2016 09:59

I use d4l and for my wifes domain (which points to a 3rd party website) we had to setup a url redirection (in the advanced control panel) and enable cloaking so it would always show her domain name in the url (which I think is what you are trying to do).

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Milutiche

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#1575193 16-Jun-2016 17:52

In conclusion OP: Get rid of the A record, foward the domain to the cname address, and live with the fact the subdomain of your provider shows up because thats a limitation (or flaw in my opinion) of the service they offer you!

Yep I think it is a bit of a flaw, I chose photoshelter after some for a couple of reasons, one being that I know a photographer doing a similar line of me that uses it and he said it works well, secondly the pricing was quite good. This is my first attempt at having my own website so I'm sure i'll learn a lot along the way.

Milutiche

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#1575194 16-Jun-2016 17:54

Amosnz:

I use d4l and for my wifes domain (which points to a 3rd party website) we had to setup a url redirection (in the advanced control panel) and enable cloaking so it would always show her domain name in the url (which I think is what you are trying to do).

Yes that is basically what I want to do, but I also want to be able to share links that look like they are going to my own domain name and not to photoshelter, even if the links were generated to my domain name and then redirected to photoshelter once clicked I'd be a bit happier.

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