Weird iOS Outlook Problem with Gmail Account

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Paul1977

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#284655 7-May-2021 15:28

I've encountered a strange problem with a particular gmail account when configured in Outlook on iOS.

Account was working fine up until some time on Monday, at which time it stopped sending and receiving. Same problem on both iPhone and iPad. If I configure it in native iOS mail app it works fine.

Even stranger is that if it set the account up on a 3rd iOS device from scratch it downloads all messages up until Monday, but nothing beyond that - and again will not send anything.

Other Gmail accounts are working in Outlook on all of these devices.

Paul1977

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#2708354 17-May-2021 11:22

Just bumping this to see if anyone has any ideas?

I can see no difference between Gmail accounts that are working in Outlook iOS and the one which isn't working.

old3eyes

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#2708530 17-May-2021 17:01

I had an issue with on a Gmail account Outlook on Windows last year that suddenly stopped sending emails. A google search suggested reducing the security level of the Gmail account and I did and it worked.

Regards,

Old3eyes

Jogre

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#2708857 18-May-2021 10:12

Google counts Outlook as a less secure app which is petty and ironic... Look for that setting within your Gmail account.

Jono Green

Microsoft New Zealand

Paul1977

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#2709105 18-May-2021 17:04

I thought I'd looked at all the settings, but I'll look again.

Paul1977

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#2709486 19-May-2021 09:31

Enabling less secure apps didn't fix the issue, and other Gmail accounts that don't have this setting enabled can be synced with iOS Outlook without issue.

I'm absolutely stumped.

Paul1977

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#2709506 19-May-2021 10:34

Ok, so what fixed it was to remove the account from ALL devices (I also forcibly signed out the devices from the security tab on the web).

It seems Outlook was somehow syncing the problem between all the devices, so it needed to be removed from all of them before it would work again. Very strange.