Weird Outlook 2007 on Exchange 2003 issue

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magu

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#29809 20-Jan-2009 11:19

I haven't been able to find any info on why this happens, nor any setting I could change to make this work.
I have an internal Exchange server named exchange-nz1.domain.co.nz.
I have opened external access to this server for Outlook clients on owa.domain.co.nz.
When setting up an account, Outlook 2007 tries to find the server and fills the server information using exchange-nz1.domain.co.nz. I manually set the server name to be owa.domain.co.nz but when it saves the information, it falls back to exchange-nz1.domain.co.nz.

DNS records have been set to point owa.domain.co.nz to the server's IP address (A record), so I have no idea how it finds exchange-nz1.

Anyone knows how this works? Or how to turn it off?

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freitasm

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#190751 20-Jan-2009 11:47

Probably this the Computer Name?

magu

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#190752 20-Jan-2009 11:51

freitasm: Probably this the Computer Name?

Not sure I'm following you: you mean Outlook uses the computer name instead of the manually entered domain I just put in? How do I turn that off?

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#190758 20-Jan-2009 12:00

magu:
freitasm: Probably this the Computer Name?

Not sure I'm following you: you mean Outlook uses the computer name instead of the manually entered domain I just put in? How do I turn that off?

On the server, right-click Computer | Properties | Computer Name.

magu

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#190777 20-Jan-2009 13:16

The computer name is exchange-nz1.domain.co.nz.

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freitasm

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#190778 20-Jan-2009 13:18

Yes, and this is the Exchange Server name, regardless of the domain name used to access it...

magu

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#190783 20-Jan-2009 13:31

The problem is that this Exchange server name is not available outside the office, but owa.domain.co.nz is. If I setup Outlook to use owa.domain.co.nz from outside the office, it works fine (both inside and outside), but if Outlook keeps falling back to the server name, I can't get users to use Outlook at all if not on a VPN.
I think the issue here is Outlook not keeping its server settings as I entered them.

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freitasm

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#190786 20-Jan-2009 13:44

Don't worry about the server name. What you need is to configure Outlook to access via a HTTP(s) proxy that will be your server:

The configuration here shows I am using https://mail.geekzone.co.nz to access my Exchange Server, but the internal server is completely different - is actually an old address used with dyndns.org from the times I used to run it from home. When I look on my Outlook configuration the server name is still the old one but all works fine because I am using the actual server to access it.

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magu

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#190788 20-Jan-2009 13:46

Aha!

Is there a way to push this setting through GPOs?

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#190789 20-Jan-2009 13:48

Good question...

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