Outlook not displaying message content

Forums › IT Pro and developers › Outlook not displaying message content

1 | 2 | 3 | 4 | 5 | 6 | 7 | ... | 9

1139 posts

Uber Geek
+1 received by user: 373

ID Verified

Trusted

Lifetime subscriber

#2706400 12-May-2021 08:57

Update from Microsoft

Current status: We're gathering and analyzing data in an effort to isolate the cause of impact. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.
Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

-- opinions expressed by me are solely my own. ie - personal

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706401 12-May-2021 08:57

@dynamic do you think the roll-back would work on a home version of Outlook?

Would Windows Update just undo the roll-back first chance it got?

Delete cookies?! Are you insane?!

Behodar

11093 posts

Uber Geek
+1 received by user: 6070

Trusted

Lifetime subscriber

#2706403 12-May-2021 08:59

Same thing here. On my Windows machine I'm only getting the first line of content. On my Mac all is well.

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#2706404 12-May-2021 08:59

@kiwifidget yes this should work fine on a home computer. Give it a go. You should see the software reinstallation progress.

I'm just testing an automated rollout of this with one client... looking good so far!

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Jiriteach

1139 posts

Uber Geek
+1 received by user: 373

ID Verified

Trusted

Lifetime subscriber

#2706405 12-May-2021 08:59

BTW - Outlook on Mac (16.49) seems fine. Have no problems viewing my emails against Office 365 from the client.

-- opinions expressed by me are solely my own. ie - personal

Espio

11 posts

Geek
+1 received by user: 19

#2706407 12-May-2021 09:02

Dynamic:

I'm just testing an automated rollout of this with one client... looking good so far!

@Dynamic I'm interested in your automation. How are you selecting the results that you run the command on? And are you running the command as an admin or as the logged on user?

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706408 12-May-2021 09:03

Dynamic:

@kiwifidget yes this should work fine on a home computer. Give it a go. You should see the software reinstallation progress.

I'm just testing an automated rollout of this with one client... looking good so far!

It has worked for me!

Thank you very much.

Delete cookies?! Are you insane?!

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#2706412 12-May-2021 09:09

@espio my batch file is currently very simple, and with basic testing appears to work when run as admin or as the user. We are working on a technique to find the current version, so if the current version is already the one we want, a reinstallation does not happen.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

andrewNZ

2487 posts

Uber Geek
+1 received by user: 1461
Inactive user

#2706414 12-May-2021 09:09

Perfect thank you all !!

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706415 12-May-2021 09:12

@jiriteach thank you for the updates.

Delete cookies?! Are you insane?!

getontoit99

85 posts

Master Geek
+1 received by user: 28

Lifetime subscriber

#2706417 12-May-2021 09:19

For those who haven't been through the whole thread, here's the fix.

Use Win-R to open the Run dialogue, paste in the line below including quotes and hit Return. It takes les than 3 minutes to run. No reboot required.

Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462"

Geekzone

Want to support Geekzone and browse the site without the ads? Subscribe to Geekzone now (monthly, annual and lifetime options).

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41029

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2706419 12-May-2021 09:23

@Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

Is there any way for users to specify they want to stay in the Enterprise channel instead of the latest?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#2706420 12-May-2021 09:25

How on earth did this get through testing? Just spent 1/2 hour rebooting pc, repairing outlook, etc. . .

Sev 1 error!

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#2706421 12-May-2021 09:25

freitasm:

Is there any way for users to specify they want to stay in the Enterprise channel instead of the latest?

I'm researching this exact thing now... have found this... https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_upgrade-mso_o365b/to-change-update-channel-office-365/c1b70a1f-4741-4940-9d49-32e6e5607769

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#2706422 12-May-2021 09:25

Guys...... this affects all Click to run Versions of Office (2016/2019/CSP/365)

It does not affect Volume License versions of office that are MSI installed (2016 and below)

Microsoft have blocked the latest update from been applied to affected versions until such time as they have resolved the issue

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

1 | 2 | 3 | 4 | 5 | 6 | 7 | ... | 9