Outlook not displaying message content

Forums › IT Pro and developers › Outlook not displaying message content

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#285709 12-May-2021 08:06

We've had two calls this morning from different clients. The symptoms are that Outlook is not showing email content.

I jumped on to one machine and sent myself a screen shot of the issue and typed out a note in the message body. Interestingly I could see that line of text until I hit ENTER, and then it disappeared. I could not even select it with CTRL-A.

I suspect this is a brand new issue.... and a third client just called.

Has anyone else seen this so far? I suspect a bad update, though a 60 second Google has not highlighted anything. Research time!

UPDATE: Microsoft have reportedly released an update to correct this issue. Update your office software again. Instructions here: https://support.microsoft.com/en-us/office/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5

[Mod update: this issue is now fixed. You can update Outlook from File | Account for a fix]

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

1 | 2 | 3 | 4 | 5 | 6 | ... | 9

80 posts

Master Geek
+1 received by user: 6

#2706365 12-May-2021 08:07

I understand that this is after the latest updates have been applied to MS Office? I just updated (MS Apps for Enterprise) and am experiencing the same issue.

Jiriteach

1139 posts

Uber Geek
+1 received by user: 373

ID Verified

Trusted

Lifetime subscriber

#2706372 12-May-2021 08:14

Incident has been acknowledged by Microsoft and been investigated.

Incident information
Title: We're looking into a potential problem affecting email content within Outlook
ID: EX255650

Status
Investigating

Details
Title: We're looking into a potential problem affecting email content within Outlook

User Impact: Users may be unable to view email message content within Outlook.
More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.
Current status: We're investigating a potential issue affecting users' ability to view email message in Outlook. We'll provide an update in 30 minutes.
Scope of impact: This issue could affect any user attempting to view an email message in Outlook.

-- opinions expressed by me are solely my own. ie - personal

Espio

11 posts

Geek
+1 received by user: 19

#2706374 12-May-2021 08:16

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706376 12-May-2021 08:20

#metoo

Delete cookies?! Are you insane?!

clinty

1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

#2706378 12-May-2021 08:28

and here - grrrr had a quiet day planned lol

andrewNZ

2487 posts

Uber Geek
+1 received by user: 1461
Inactive user

#2706379 12-May-2021 08:36

One here too. The boss is far from happy...

Dyson

Shop now for Dyson appliances (affiliate link).

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#2706381 12-May-2021 08:39

Microsoft Twitter note... https://twitter.com/MSFT365Status/status/1392208966231355392

Microsoft C2R version history.... https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

Looks like we'll be rolling current branch clients back to updatetoversion=16.0.13901.20462 as well.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

clinty

1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

#2706382 12-May-2021 08:39

and affecting calendar appointments too by the looks of it

Clint

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706385 12-May-2021 08:44

and the Notes section in Contacts...

Preview is fine, but if you open the contact you just see the first line.

Delete cookies?! Are you insane?!

andrewNZ

2487 posts

Uber Geek
+1 received by user: 1461
Inactive user

#2706387 12-May-2021 08:45

Anyone got anything resembling a workaround yet?

We tried forwarding an email to someone unaffected and the content simply isn't there.

Rhohan

1 post

Wannabe Geek

#2706388 12-May-2021 08:48

5 calls and counting. We showed them how to get to their webmail or how to view the message in browser, both work. My clients don't deal well with excuses like Microsoft is going to fix it. If anyone finds a way to rectify this please post.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#2706392 12-May-2021 08:49

Strangely enough the only email messages I am able to view fully are the ones I have been receiving recently telling me that my Microsoft account is going to be deleted.

Delete cookies?! Are you insane?!

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2706396 12-May-2021 08:52

Yes, mine too - Outlook 2104 (Build 13929.20372 Click-to-Run).

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

sampler

468 posts

Ultimate Geek
+1 received by user: 126

ID Verified

Trusted

Lifetime subscriber

#2706397 12-May-2021 08:52

20 + calls ... (as per the bosses thread) ... and counting...

Dynamic

4015 posts

Uber Geek
+1 received by user: 1851

ID Verified

Trusted

Lifetime subscriber

#2706398 12-May-2021 08:53

@andrewNZ look at @espio 's comment above. We have tested this manually successfully (it rolls back Outlook to a previous version), and we are looking at automating this.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

1 | 2 | 3 | 4 | 5 | 6 | ... | 9