Dreamscape Reseller Nightmare

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tdgeek

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#2994046 9-Nov-2022 18:59

eltrab:

I recommend signing up for the DNC monthly newsletter, which is how I stayed abreast of the upcoming changes. I agree though. They have been surprisingly quiet about the consumer impact of these changes, even if the primary issue has been ill-prepared registrars & resellers. Likewise the whole Dreamscape debacle in general.

The signup form is in the footer of the DNC website.

The issue is, did the DNC alert the registrars fully? Not saying they didnt. Did they do it fully or soon enough, as from my view in that space, many registrars now have large issues to make their portals and systems fit into the .NZ Registry. From what I can see, Spark and Voyager/1st Domains have

tdgeek

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#2994047 9-Nov-2022 19:01

mattwnz:

Surely they should have required and made sure that all their Authorised Registrars, in particular their biggest ones, had all their systems ready for this change.

I was told by the registrar that they now have to auto renew the expired domain as soon as it expired, for the customer to keep ownership of it. But my understanding is that the domain should go into a 90 day pending release period, where they can renew it anytime during that period, and that is what it says on the DNC website at https://dnc.org.nz/tools-and-services/how-do-i-2/register-a-domain-name-in-pending-release/ . Was this a change that was made on the 1st Nov, because if so , the DNCs website is out of date.

From what I see (and not disagreeing with you) is that Auth Codes are the primary issue. Where I work, we auto renew. Auth Codes need to sync with .NZ Registry to allow transfers to be BAU

mattwnz

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#2994075 9-Nov-2022 20:14

tdgeek:

mattwnz:

Surely they should have required and made sure that all their Authorised Registrars, in particular their biggest ones, had all their systems ready for this change.

I was told by the registrar that they now have to auto renew the expired domain as soon as it expired, for the customer to keep ownership of it. But my understanding is that the domain should go into a 90 day pending release period, where they can renew it anytime during that period, and that is what it says on the DNC website at https://dnc.org.nz/tools-and-services/how-do-i-2/register-a-domain-name-in-pending-release/ . Was this a change that was made on the 1st Nov, because if so , the DNCs website is out of date.

From what I see (and not disagreeing with you) is that Auth Codes are the primary issue. Where I work, we auto renew. Auth Codes need to sync with .NZ Registry to allow transfers to be BAU

What happens if the registrant didn't want it renewing and didn't pay for it to be renewed? By default teh domains should expire and go into 90 day pending release period to be cancelled.

tdgeek

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#2994162 9-Nov-2022 23:03

mattwnz:

What happens if the registrant didn't want it renewing and didn't pay for it to be renewed? By default teh domains should expire and go into 90 day pending release period to be cancelled.

Yes, but in the context of the providers that have yet to get their systems in order, with Auth Codes not working, Transfers IN and Out are more an issue than an auto renewal when a Registrant didnt want to renew, thats quite a small subset. But the zone file operates as normal, so even TFR IN and OUT are just an inconvenience. I actually checked GZ on 1 Nov when it went belly up, but nothing, as the the numbers affected by dud UDAI's isnt a big issue, just an inconvenience.

danfaulknor

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#2994174 9-Nov-2022 23:45

mattwnz:

What happens if the registrant didn't want it renewing and didn't pay for it to be renewed? By default teh domains should expire and go into 90 day pending release period to be cancelled.

You would think that! But no, domains auto-renew by default, requiring an intentional 'cancel' action by the registrar to prevent that from happening.

IRS has been on the cards for over a year, so there has been plenty of time for registrars (including us) to prepare. Not that I'm saying it's been an entirely smooth process...

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mattwnz

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#2994176 9-Nov-2022 23:53

danfaulknor:

mattwnz:

What happens if the registrant didn't want it renewing and didn't pay for it to be renewed? By default teh domains should expire and go into 90 day pending release period to be cancelled.

You would think that! But no, domains auto-renew by default, requiring an intentional 'cancel' action by the registrar to prevent that from happening.

IRS has been on the cards for over a year, so there has been plenty of time for registrars (including us) to prepare. Not that I'm saying it's been an entirely smooth process...

I seem to recall this from years ago to be the case. But I understand many registrars existing systems (not all) prior to the 1st Nov, were setup to cancel the domain once it got to the expiry date and hadn't been renewed. So that makes me wonder if some of these registrars haven't updated their systems for the changes, so now instead of them being cancelled, by default they are being autorenewed until they put a fix in place. The issue is that some people may end up with free domain renewals for a year if they didn't agree for it to be renewed. Or can a renewal be reversed and the date reverted back, I don't think it can be?

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danfaulknor

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#2994179 10-Nov-2022 00:06

There is a grace period, I think it's 90 days? Where you can roll back an auto-renew. I didn't handle our migration to IRS so I don't know for sure

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mattwnz

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#2994536 11-Nov-2022 00:09

danfaulknor:

There is a grace period, I think it's 90 days? Where you can roll back an auto-renew. I didn't handle our migration to IRS so I don't know for sure

It doesn't seem like they can do that. I asked for the auto renewal to be reversed, but all they have done is switch the domain to 'Archive' in their system. But the extended domain registration period and status in the NZ registry is still the same and active, so it is still renewed until 2023 and the domain is active and still showing it is set to 'auto renew' on the DNCs whois . but it doesn't look like clients woudl now receive notification emails as it has been removed as an active domain from our account. So have asked for them to provide a proper fix.

What should have happened is the expiry date should have been reverted back to what it was when it was due to expire, and it should now show pending release in the whois. Then the client should have 90 days to renew it while it is in pending release, and the domain (services such as email and website shouldn't load under the domain) should not be active while in pending release. The registrar is are blaming the registry, saying that automatic renewals happen from time to time, and they have no control over it and I should contact the NZ registry about it.

sampler

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#2994808 11-Nov-2022 17:05

Got a few issues related to this stuff up too.

However as a side note just noticed something interesting. The old "Domain last date changed" time record on a domain now seems to be the last time the whois was run on the DNC website, rather than when something material was actually changed. Just something useful to remember.

Drelly

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#2994817 11-Nov-2022 17:34

Has anybody else had problems with payments? I've added my card and created a credit but they are taking all monthly email service renewals directly off my card. Over 100 separate small payments! Apparently this is how it works!

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