Outlook not displaying message content

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123 posts

Master Geek

#2706423 12-May-2021 09:28

Arrgghh same here. 2 clients already not happy this morning. Trying the solution given here now. Fingers crossed.

Thanks guys.

Update: This worked on my PC and 2 of my clients. Thanks again!

Jiriteach

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#2706424 12-May-2021 09:28

Latest update from Microsoft

More info: Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.

Current status: We're continuing to analyze recent updates to the environment and the associated code as we work to isolate the cause of impact. Our efforts are focused on determining the most expedient means of remediating this issue.
Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Next update by: Tuesday, May 11, 2021, at 10:30 PM UTC

-- opinions expressed by me are solely my own. ie - personal

SamKlein

1 post

Wannabe Geek

#2706427 12-May-2021 09:30

Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

The above recommendation worked perfectly for us, as well. Thanks for sharing!

Anonymouse

2 posts

Wannabe Geek

#2706429 12-May-2021 09:35

Amazed to have found this so quickly. Having the same issue here in the US. Only one user so far, but we're at end of day here. So, I'll keep tuned here for updates.

TranceX1

1 post

Wannabe Geek

#2706431 12-May-2021 09:37

Thanks Espio - It worked for me!

Laserdecore

3 posts

Wannabe Geek

#2706432 12-May-2021 09:38

I have the same issue MS Outlook only showing the first line of the body of an email

Interestingly “Read Aloud” reads all the email – even the part which is not visible

Lias

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#2706433 12-May-2021 09:41

andrewNZ: Anyone got anything resembling a workaround yet?

We tried forwarding an email to someone unaffected and the content simply isn't there.

Client rollback as per Reddit

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

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coffeebaron

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#2706435 12-May-2021 09:43

I'm running the preview version and it has not affected me, could be another work around?

Version 2105 (Build 14026.20138 Click-to-Run)
Current Channel (Preview)

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freitasm

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Geekzone

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#2706437 12-May-2021 09:44

@Lias:

andrewNZ: Anyone got anything resembling a workaround yet?

We tried forwarding an email to someone unaffected and the content simply isn't there.

Client rollback as per

Already posted on first page and marked as solution.

alikat

403 posts

Ultimate Geek

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#2706439 12-May-2021 09:46

Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

We've had this issue this morning in our offices, fix has worked :)

jsmeng

1 post

Wannabe Geek

#2706442 12-May-2021 09:57

Fix worked here too.

Just think at Microsoft today, someone, somewhere is getting fired.

smallcraig1606

1 post

Wannabe Geek

#2706443 12-May-2021 09:57

Greetings from across the ditch,

You are all complete legends! I used the fix as suggested, and it worked without a hitch!

I think I may have found my new go-to site fro problem-solving.

Thanks and regards,

Craig

freitasm

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Geekzone

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#2706446 12-May-2021 10:01

@jsmeng:

Fix worked here too.

Just think at Microsoft today, someone, somewhere is getting fired.

Or promoted...

Lewiscr

2 posts

Wannabe Geek

#2706447 12-May-2021 10:02

I have started experiencing this problem today. I thought it was to do with a recent update to Windows 10 but I'm not sure that's the case. I went into Office 365 and updated to the latest office version and this didn't fix the issue. I first noticed the issue around 21:00 GMT. It manifests itself in two ways. Some emails show no text except the title and other show the first line only. This is very frustrating. I have the issue on two PC's using two different Office 365 accounts. Fortunately I can use the web outlook for my office account, but my home account is setup as POP3 so as soon as i open outlook the server copy is removed. I see MS has recognised the issue. I hope they fix it pronto

Chris

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Networkn
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#2706449 12-May-2021 10:07

Man, I am so sick of bearing the brunt of the lack of QA at MS. Anyone else sick of being part of the worlds largest Beta testing program?!

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