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I remember last year when the DDOS attacks were happening we blocked POLi + Account2account as part of bot protection of the WAF. I personally was happy blocking it, they pose a massive security risk but the problem was customers far and wide started complaining to the contact centre about it being unavailable.
In the end we had to whitelist it... Nobody was happy with this decision but customers think it is a bank feature and don't understand that banks have nothing to do with it.
For payments Online Eftpos is absolutely awesome in helping to fill this gap but really all banks need to adopt it.
Rule of thumb - if you're entering your internet banking login in a third party system this is both against your internet banking T&C's as well as fully unsupported and not endorsed by any bank.
Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.
Interesting that a bank actively whitelisted POLI.
That could be seen as the bank endorsing the use of use of POLI in my eyes.
While I'm not a lawyer I would feel it could be a good arguement if that bank ever tried to enfore the T&C's against someone for using POLI.
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michaelmurfy: ... For payments Online Eftpos is absolutely awesome ...
As you say, for payments & I agree with you. Unfortunately it doesn't give use the ability to download out banking transactions.
Please keep this GZ community vibrant by contributing in a constructive & respectful manner.
michaelmurfy:
For payments Online Eftpos is absolutely awesome in helping to fill this gap but really all banks need to adopt it.
I was just looking to see what banks offered it and see that Heartland stopped offering it in July, supposedly because hardly anyone was using it. Seems short-sighted.
The UX of Online Eftpos is awful. Having to type in my mobile number, switch apps, log in (and hope fingerprint login works and doesn't just do nothing, looking at you ASB), hope the transaction has appeared (sometimes takes over a minute to appear), approve it once, switch back to the browser, hope that hasn't been OOM killed, and finally confirm paying.
What even happens when the browser was killed due to OOM? Does my transaction just disappear into the ether, dooming me to hours on the phone trying to get it reversed? Can it even be reversed? Am I begging the merchant to refund me?
Why can't I just OAUTH into my bank like every civilised secure service allows?! Why do banks think they're too damn good to use the highly secure and user-friendly systems that work well for extremely important systems like email?
EDIT: And while I'm here, I just want to laugh at banks calling other services insecure. Kiwibank doesn't even offer 2-factor at all, ASB and Westpac offer it via SMS (insecure), but only occasionally require you to type a code.
ripdog:
EDIT: And while I'm here, I just want to laugh at banks calling other services insecure. Kiwibank doesn't even offer 2-factor at all, ASB and Westpac offer it via SMS (insecure), but only occasionally require you to type a code.
Kiwibank does offer and use 2FA for Internet Banking, but not for session login - they use a stored Q&A, click-on-the-letters scheme for that.
The 2FA is unfortunately only SMS based, but better than nothing, I guess. I'd much prefer that Authy was available as an option.
PolicyGuy:
ripdog:
EDIT: And while I'm here, I just want to laugh at banks calling other services insecure. Kiwibank doesn't even offer 2-factor at all, ASB and Westpac offer it via SMS (insecure), but only occasionally require you to type a code.
Kiwibank does offer and use 2FA for Internet Banking, but not for session login - they use a stored Q&A, click-on-the-letters scheme for that.
The 2FA is unfortunately only SMS based, but better than nothing, I guess. I'd much prefer that Authy was available as an option.
It hardly counts as security when it's only triggered by *algorithms* on certain transfers, but yes, I forgot about that. Still, SMS-based 2FA is not 2FA at all as phone numbers can be trivially stolen.
ripdog:
It hardly counts as security when it's only triggered by *algorithms* on certain transfers, but yes, I forgot about that. Still, SMS-based 2FA is not 2FA at all as phone numbers can be trivially stolen.
I think the Kiwibank "algorithm" (if you can even call it that) is quite simple.
It'll ask you to authenticate the addition of a new payee the first time you make a payment to them.
But once that's done all future payments don't require any extra authentication.
Been like that for all payments I've done the last couple of years.
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