Outlook not displaying message content

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1 post

Wannabe Geek

#2706451 12-May-2021 10:09

Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

I had this problem on my personal PC this morning, this fixed it - thank you for the solution

sampler

445 posts

Ultimate Geek

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#2706453 12-May-2021 10:16

networkn:

Man, I am so sick of bearing the brunt of the lack of QA at MS. Anyone else sick of being part of the worlds largest Beta testing program?!

The volume of "oh crap" moments have been increasing this year. I spent hours sorting the instant BSOD related to various printer drivers 6-8 weeks ago.

Just seems that the "insider" programs for the various products are either not resulting in finding bugs or when found any reported MS not always bothering to fix a known fault in time.

All this is of course on top of the "normal" zero days and other such security patches that seem to be coming in at a reasonable pace.

However MS are not alone, just one of the company you would expect to be able to nail this type of thing long before it get to the general user base.

1101

3122 posts

Uber Geek

#2706455 12-May-2021 10:23

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462"
Works on Office 2019 & 365

Outlook/office 2013
do a quick repair via cntrl panel, programs,office , change , quick repair

CefegCcl

1 post

Wannabe Geek

#2706456 12-May-2021 10:24

Thanks for the workaround. Tried everything else; nothing worked. Much appreciation.

mrdrifter

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#2706458 12-May-2021 10:25

My favorite part is the ad in the right hand panel for this thread :-)

pdcull

1 post

Wannabe Geek

#2706459 12-May-2021 10:28

Thanks for the command-line to reinstall the previous version. This worked for me on my Thinkpad.

Cheers

Paul

Jiriteach

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#2706462 12-May-2021 10:35

Further update from Microsoft is that a fix is being rolled out over the course of the next four-to-five hours.

Title: Issue affecting viewing email content in Outlook

User Impact: Users may be unable to view email message content within Outlook.

More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.

Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC.

We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem.

Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact.

Next update by: Wednesday, May 12, 2021, 3:00 PM (3:00 AM UTC)

-- opinions expressed by me are solely my own. ie - personal

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1101

3122 posts

Uber Geek

#2706463 12-May-2021 10:35

sampler:

Just seems that the "insider" programs for the various products are either not resulting in finding bugs or when found any reported MS not always bothering to fix a known fault in time.

MS have several times released seriously buggy update DESPITE all the warnings/reports from insiders re the bugs .
Turns out , there is far too many insider reports for MS to ever hope to process .

helpmeplease

8 posts

Wannabe Geek

#2706465 12-May-2021 10:37

You guys are legends. Thanks for the fix.

garba

1 post

Wannabe Geek

#2706466 12-May-2021 10:38

a google search brought me here - registered just to say "thank you", that command fixed it for me! Thanks again

TPC

1 post

Wannabe Geek

#2706468 12-May-2021 10:46

Espio:

Yes, noticed on 5+ users this morning. We are running the following to resolve till a fix is announced.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462

Thanks for this, resolved the issues for our users until MS works out what went wrong.

sampler

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#2706469 12-May-2021 10:46

1101:

MS have several times released seriously buggy update DESPITE all the warnings/reports from insiders re the bugs .
Turns out , there is far too many insider reports for MS to ever hope to process .

Oh thats right, I remember something about MS wanting to invent an up voting function in their insider forums to "better highlight" problems ....

hd78

1 post

Wannabe Geek

#2706470 12-May-2021 10:49

Having the same issue text in emails not displaying or displaying for a split second and disappearing

networkn

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#2706471 12-May-2021 10:52

hd78:
Having the same issue text in emails not displaying or displaying for a split second and disappearing

Apply the fix marked as solution on the first page of this thread

Jameson55

1 post

Wannabe Geek

#2706472 12-May-2021 10:52

Just spent 4+ hours here in the US trying to figure out what was wrong with my Outlook.

Stumbled onto this site (not sure why it didn't pop up when I searched a bazillion times) and would like to thank you for the solution.

Running the command you shared solved my issue. THANK YOU!!

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