Office 365 errors with users on Telecom New Zealand

Forums › IT Pro and developers › Office 365 errors with users on Telecom New Zealand

1 | ... | 4 | 5 | 6 | 7 | 8 | 9

Atlanta55

65 posts

Master Geek
+1 received by user: 6

#757100 7-Feb-2013 20:30

Citylink afaik, must check what dns we using tomorrow.

Was advised by me to run tracert and the last few hops fail presumably due to what you're saying about pings set not to reply.

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#765513 18-Feb-2013 23:36

BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10866133

"A number of businesses and schools have been left stranded today after a major outage at IBM's $80 million data centre in South Auckland.A hardware fault is understood to have hit the Highbrook Park data centre about 3am and services were still down as of 4pm."

So offshoring versus local data centre? Which is best? Do you get a better outcome if the local datacentre goes offline?

(p.s. there are several reports of similar examples from local datacentres over the last few years)

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

BlakJak

1330 posts

Uber Geek
+1 received by user: 735

Trusted

#765514 18-Feb-2013 23:42

Regs:
BlakJak: The fun of offshoring stuff, eh guys and girls? :-)

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10866133

"A number of businesses and schools have been left stranded today after a major outage at IBM's $80 million data centre in South Auckland.A hardware fault is understood to have hit the Highbrook Park data centre about 3am and services were still down as of 4pm."

So offshoring versus local data centre? Which is best? Do you get a better outcome if the local datacentre goes offline?

(p.s. there are several reports of similar examples from local datacentres over the last few years)

If you keep all your stuff in a _single_ datacentre, then sure.
I've run datacentres professionally so I have a fair clue about both the network and infrastructure dependencies.
At least you'd be able to get a straight answer out of your (local!) contact regarding the nature of the problems here one presumes!

(IBM havn't had a lot of fun in the last little while...)

No signature to see here, move along...

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#765515 18-Feb-2013 23:58

http://www.nbr.co.nz/article/ibms-backup-generator-failed-kick-air-nz-113084 (air nz/ibm failure)
http://techday.com/it-brief/news/learning-from-the-air-nz-data-centre-outage/6753/ (maxnet commenting on airnz/ibm outage, followed by their own outage in next link)
http://computerworld.co.nz/news.nsf/news/maxnet-cloud-customers-affected-by-outages
http://computerworld.co.nz/news.nsf/security/hp-datacom-digiweb-suffer-datacentre-outages
http://computerworld.co.nz/news.nsf/news/outage-at-reveras-auckland-datacentre (revera were up and running in a couple of hours)

lots of companies with experience running professional datacentres in that list...

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#765717 19-Feb-2013 12:37

Not having a single point of failure is a simple concept, but many people aren't willing to pay for it until they've had a major outage.

Kellysu

28 posts

Geek

#767195 21-Feb-2013 16:51

Ironically there have been a number of my clients complaining about Office 365 in the last 24 hours, similar symptoms to this thread, except connection was rubbish on DTS, and FX networks, but fine on Xtra.

Anyone else?

Again, not enough information about the cause or resolution of the issues.

Dyson

Shop now for Dyson appliances (affiliate link).

Kookoo

869 posts

Ultimate Geek
+1 received by user: 407

Trusted

#767945 22-Feb-2013 22:27

And Office 365 is down again.
Maybe they are trying to tell me I shouldn't be working at 10:30 pm...

Hello, Ground!

nathan

5695 posts

Uber Geek
+1 received by user: 1630
Inactive user

#767947 22-Feb-2013 22:34

Kookoo: And Office 365 is down again.
Maybe they are trying to tell me I shouldn't be working at 10:30 pm...

what are the symptoms?

can't bring up the admin login page or OWA etc?

Regs

4066 posts

Uber Geek
+1 received by user: 206

Trusted

Snowflake

#767948 22-Feb-2013 22:35

Kookoo: And Office 365 is down again.
Maybe they are trying to tell me I shouldn't be working at 10:30 pm...

what exactly is down for you? i can get to CRM, SharePoint and Outlook services without issue. Who is your ISP?

Sales Engineer
Snowflake
www.snowflake.com

about.me/nzregs
Twitter: @nzregs

nathan

5695 posts

Uber Geek
+1 received by user: 1630
Inactive user

#767951 22-Feb-2013 22:41

has anyone logged calls about this and have a service ticket # you can share with me please?

nathan

5695 posts

Uber Geek
+1 received by user: 1630
Inactive user

#767962 22-Feb-2013 22:47

if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

freitasm

BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41045

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#767965 22-Feb-2013 22:50

Portal administration, OWA, ActiveSync and Outlook all working for me on TelstraClear.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Kookoo

869 posts

Ultimate Geek
+1 received by user: 407

Trusted

#767966 22-Feb-2013 22:55

nathan: if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please

page not found in both ie and ft after a minute or two of trying to load it. no problems with any other traffic or the email server itself afaik, just owa is causing issues. (well,what used to be owa and is now outlook.com/companyname)

sorry, off to sleep.

Hello, Ground!

nathan

5695 posts

Uber Geek
+1 received by user: 1630
Inactive user

#767967 22-Feb-2013 22:56

Kookoo:
nathan: if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please

page not found in both ie and ft after a minute or two of trying to load it. no problems with any other traffic or the email server itself afaik, just owa is causing issues. (well,what used to be owa and is now outlook.com/companyname)

sorry, off to sleep.

email me your subscription ID please

1 | ... | 4 | 5 | 6 | 7 | 8 | 9