Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




22884 posts

Uber Geek

Trusted
Lifetime subscriber

#115308 21-Mar-2013 09:52
Send private message

Hi There!

We have a customer who sends marketing emails out regularly along with order confirmations and it seems like the vast majority are ending up in Hotmails Junk Folder. 

Anyone have experience in resolving it who could share some tips?


Create new topic
19282 posts

Uber Geek
Inactive user


  #784826 21-Mar-2013 10:05
Send private message

Stop end users reporting the email as SAPM,

16204 posts

Uber Geek

Trusted
Subscriber

  #784856 21-Mar-2013 10:56
Send private message

Stop using hotmail. Or add the sender to some kind of safe list.

 
 
 
 




22884 posts

Uber Geek

Trusted
Lifetime subscriber

  #784859 21-Mar-2013 10:59
Send private message

timmmay: Stop using hotmail. Or add the sender to some kind of safe list.


Huh? Stop the business from sending to it's customers with a hotmail address? This doesn't seem like a helpful or reasonable solution.

16204 posts

Uber Geek

Trusted
Subscriber

  #784863 21-Mar-2013 11:02
Send private message

Ah, I misunderstood sorry. On my business contact page I have in big red writing "Hotmail and other free email providers often class our emails as spam, so please check your junk folder".

Another solution that worked for me is to use a trusted email delivery firm - AuthSMTP in my case.

19282 posts

Uber Geek
Inactive user


  #784865 21-Mar-2013 11:03
Send private message

This happens cause end users report email as SPAM for anything they don't want to get when the end user actually subscribed

795 posts

Ultimate Geek

Trusted

  #874278 8-Aug-2013 22:15
Send private message

Try using MailChimp.com ( http://mailchimp.com/pricing/ )

* 0-2000 email contacts are free.
* Can send upto 12,000 emails a month
* awesome easy layouts! best feature as it saves alot fo time and makes it look professional.
* easy management and analytics
* integrated unsubscribe feature

list goes on...





5331 posts

Uber Geek

Trusted

  #874282 8-Aug-2013 22:29
Send private message

BinaryLimited: Try using MailChimp.com ( http://mailchimp.com/pricing/ )

* 0-2000 email contacts are free.
* Can send upto 12,000 emails a month
* awesome easy layouts! best feature as it saves alot fo time and makes it look professional.
* easy management and analytics
* integrated unsubscribe feature

list goes on...



+1 to that




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


 
 
 
 


16204 posts

Uber Geek

Trusted
Subscriber

  #874321 9-Aug-2013 07:10
Send private message

There is a +1 button...

481 posts

Ultimate Geek


  #874346 9-Aug-2013 08:34
Send private message

If they're sending off their own servers then they can subscribe to a service like http://www.returnpath.com/solution-silo/certification-eq/ and then sign up to ISP feedback loops (hotmail's one here: https://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts&scrx=1).

It takes a while to build up a good reputation for sending mail and mail senders need to be proactive about unsubscribing bounces and inactive email addresses (i.e. someone who hasn't opened a newsletter for a long time). It would also pay to use double opt in so that you're only sending mail to those who really want it.

You can do all the above or just use a sender service like mailchimp, although if users are still marking the mail as spam then mailchimp will probably cancel your account or charge you more (I forget how it works).

795 posts

Ultimate Geek

Trusted

  #874366 9-Aug-2013 09:20
Send private message

Noodles: If they're sending off their own servers then they can subscribe to a service like http://www.returnpath.com/solution-silo/certification-eq/ and then sign up to ISP feedback loops (hotmail's one here: https://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts&scrx=1).

It takes a while to build up a good reputation for sending mail and mail senders need to be proactive about unsubscribing bounces and inactive email addresses (i.e. someone who hasn't opened a newsletter for a long time). It would also pay to use double opt in so that you're only sending mail to those who really want it.

You can do all the above or just use a sender service like mailchimp, although if users are still marking the mail as spam then mailchimp will probably cancel your account or charge you more (I forget how it works).


Hi Noodles

iv been using mailchimp for ages and have never had my account cancelled. Being said anything is possible. i do however know that they wont charge you unless you go over their free limit, which in most cases is more than sufficient for most users.
I just found it easier than trying to work according to hotmail's anti spam rules which is a nightmare as customer service can advise on certain methods but cannot guarantee anything.

In mailchimp, there's a feature somewhere that does a "spam test" which analyses the content and email layout, it should then give you a score rating and suggestions.
so much easier especially if mailchimp do all the dirty work ( managing ip's etc ).


hope this helps




8035 posts

Uber Geek

Trusted

  #874639 9-Aug-2013 15:43
Send private message

networkn:

We have a customer who sends marketing emails out regularly along with order confirmations and it seems like the vast majority are ending up in Hotmails Junk Folder. 

Anyone have experience in resolving it who could share some tips?



Does the sending server have reverse dns and spf records setup? Does it have a fixed ip address?

See
http://mail.live.com/mail/policies.aspx


Create new topic




News »

Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.