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131 posts

Master Geek
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Topic # 115769 6-Apr-2013 10:52
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Hi guys, I work at an IT managed services company and part of my job is remote desktop support of client sites. I'm looking for some opinions of what get's used out there for that purpose. At the moment we use logmein, but I find it a bit of a pain sometimes, especially if the user isn't too clued up. Also there are UAC issues at some sites that prevent taking control of their PC with admin rights. I'm thinking about Teamviewer or similair. Maybe something local server based as we obviously have VPN access to all their servers. Maybe set up a separate server VM with some kind of a front end, all the PC's listed there and access them through one click? I should add that the idea is to take control of the PC while the user is logged in. 

Cheers

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Uber Geek
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  Reply # 794200 6-Apr-2013 10:55
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What I use for supporting my friends and families PCs is Windows Intune Remote Assistance

http://technet.microsoft.com/en-us/windows/windows-intune-remote-assistance-in-action.aspx



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Master Geek
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  Reply # 794204 6-Apr-2013 11:01
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Cool, watched the vid. Looks good so far.

Cheers

BDFL - Memuneh
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  Reply # 794205 6-Apr-2013 11:02
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Master Geek
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  Reply # 794206 6-Apr-2013 11:03
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Yeah we use LogMein also, but I find it has UAC issues and other problems. Also doesn't work with thin clients.

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  Reply # 794207 6-Apr-2013 11:04
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nathan: What I use for supporting my friends and families PCs is Windows Intune Remote Assistance

http://technet.microsoft.com/en-us/windows/windows-intune-remote-assistance-in-action.aspx


Windows InTune costs NZ$ 7.67/user per month. Are your friends paying this so you can support then?








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Master Geek
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  Reply # 794208 6-Apr-2013 11:06
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Thanks Mauricio, that pricing will be OOB for us for sure.

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  Reply # 794209 6-Apr-2013 11:07
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GoToAssist from Citrix is the best remote management software that exists. You'll likely need a commercial license but that is the gold standard.

BDFL - Memuneh
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  Reply # 794210 6-Apr-2013 11:07
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Now, you are talking about supporting business. It's different from supporting friends.

Surely you can put this $7.67 a month as a cost and build it into the price of services?







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Master Geek
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  Reply # 794211 6-Apr-2013 11:09
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Could be a suggestion I make to our account managers, yes.



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Ultimate Geek
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  Reply # 794269 6-Apr-2013 12:49
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I use VNC can also connect to a rooted smartphone via my laptop to it and read the emails or messages

vnc plus client is handy if want to rotate screen its not free though

also tablet can connect to win 7 pc using vnc free clients

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Master Geek
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  Reply # 795405 9-Apr-2013 09:47
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+1 for LogMeIn

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  Reply # 795412 9-Apr-2013 09:58
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Do you not use an RMM Package with your Managed Services Business? Surely that would have a remote control solution built in ? We use Labtech which is pretty slick. For our ad-hoc support we use Single Click VNC which we built a solution around.

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Ultimate Geek
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  Reply # 795413 9-Apr-2013 10:03
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I use GFI MAX RemoteManagement for customers which includes Teamviewer.

I use Teamviewer free for friends.

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Master Geek
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  Reply # 795432 9-Apr-2013 10:25
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We use TeamViewer for remote support , it works for 98% of customers we support, you can d/l a trial version
you can upload files to the end users desktops using this software

www.teamviewer.com

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