I hope this is the correct place to post this as i am currently in a pickle, neither understanding what to do, how to do it or weather to do anything... I work in the textile industry and our business demands we get email orders on time so we any send out the orders that day (as most businesses like us do).

We have currently changed our email hosting over (about 2 months ago) and as everything seemed to go alright in the first couple of weeks we found we were receiving our emails later and later from there server (using Outlook 2010). First some emails would come in 30mins-1 hour late, im alright with this as we can still send out any orders coming through this late. But After about a month i am now receiving emails up to 24hours late which is a major pain for me (can get me in trouble sometimes). 

I have spent many a time on a phone to them trying to get this sorted and i finally got my answer;


I've spoken and expressed your concern about the email delays that seem to be a regular occurrence to our server administrator and to my manager. Although we provide domain and email hosting to our clients, this is mostly for convenience's sake as it makes it easier to keep track of the billing for the website, domain hosting and email hosting, etc. In what seems like an influx of spam emails - the email servers are getting a bottleneck issue in sending out these emails, which you've mentioned is frustrating to say the least, especially when there are urgent or important emails that are getting to you much later in day or the day after.

As this is not the core aspect of our business, as you can see there is some struggle with getting important emails from your customers to your respective mailboxes. And as your business grows you may require a faster email hosting service. Two such hosting services are Google Apps and Microsoft 365.


I am confused on this as we have paid for there services and it seems they are trying to avoid any true solution to our problem.

I wont mention who we are with as that is unfair, but i would just like to know if i have any options i can through to right with this company or will i have to change over our email hosts?

Sorry i dont have a tl/tr but yeah any advice?

Cheers 

Tim