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Topic # 116544 2-May-2013 06:55
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Hey Folks,

I am in Rarotonga and have stumbled across some people who have a Panasonic LX-TES824 PABX.

They are currently using a plain windows hyperterminal session for monitoring the phone calls in and out of the PABX. They then manually look through the phone calls to see who made and received calls.

Before I embark on reinventing the wheel I was just checking whether there was any software around for automating the PABX data capture. Even capturing it to an Excel file would be preferable to the current situation.

Sorry, I haven't even googled yet! Dodgy internet here!

Thanks for the help!

Cheers, Matt.




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  Reply # 809959 2-May-2013 08:50
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Hi, most hotels/motels in NZ use Callista to do this, but its not cheap but it does do your whole booking service if you want.

I have seen this product before, only costs around US$65, but should do the trick.

http://www.aggsoft.com/pbx-data-logger.htm

Cyril

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  Reply # 810105 2-May-2013 12:21
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They are just looking at the SMDR output from the system. There are lots of programs around that organise this info but they are fairly pricey.
Callista is what we use if clients want call accounting. But there are many many options like the much much cheaper options Cyril has posted.
If you are clever enough I guess you could make a little VB script or something that sorts it all out but, like you say, no point reinventing the wheel.

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  Reply # 811415 5-May-2013 00:55
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It should be built into almost every hotel / motel managment program.

Eg. the popular ones in NZ are
Callista, Roonsoft RMS, Scagarack Motel Mate, G2

They all have modules that sit in the task tray and listen to the serial data coming in from the pbx feed and assign the calls to the rooms based on the extension number. The motel software will add the calls from the logging program to the guests invoice and uses the built in accounting dial plan to charge the correct rate based on the number dialed.

There shouldn't be any need to manually reconcile the call logs.





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  Reply # 812866 7-May-2013 14:49
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Thanks Guys,

I bought the aggsoft software and tacked on some MS Access forms and reports for reporting.

That PBX data logger has a PBX reports package that comes with the more expensive version and I thought that would be an easy way to get the reports up and running quickly. That was a mistake. I couldn't get the reports to talk to the data logger. Gave up and built it in Access which only took half an hour.

You would think after living in Raro for three years I would be used to a lack of internet access but I must have been back in NZ too long as it was pretty frustrating!

I was hopeful that O3B will sort it out but it doesn't sound like it will fix it....

Cheers, Matt.




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