Ip phone - wireless headsets

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Zeon

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Topic # 118968 15-May-2013 11:45

Hey guys,
A customer has asked about getting wireless headsets for their new Yealink phones (T26P) which are based on a PBX in a flash PBX. I have had a look around and it seems the plantronics CS5200 series fit the bill however the bill is the issue. Along with the Yealink adapter that allows call pickup from the headset, its looking to cost $500 per setup at a minimum. Are there any cheaper alternatives, even without the call pickup and maybe 10m range?

jarledb

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Reply # 820071 15-May-2013 14:00

I just purchased a Jabra headset for my softphone (I gather that is what you are looking at?)

My experience so far is very good, I have used Plantronics at work for the same thing and thought I took a gamle on the cheaper Jabra headset, but I must say I will probably be going with Jabra in the future.

Its worth checking to see that the softphone will work with the Jabra headset though, not all softphones work well with picking up from the headset etc.

See http://www.jabra.com/products/wireless_headsets/jabra_pro__900_series/jabra_pro_930

Prices from around 300 NZD http://pricespy.co.nz/product.php?p=1038766

As for range, you should look for DECT devices and they are up to 100-150 meters range, but could be far shorter - all depends on whats between the user and the receiver

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sbiddle

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Reply # 820081 15-May-2013 14:12

Call Cackle, they're the best people to deal with when it comes to headsets.

Zeon

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Reply # 821072 17-May-2013 12:23

Cool dealt with cackle for a cable before but will give them a call.

Zeon

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Reply # 821090 17-May-2013 12:35

jarledb: I just purchased a Jabra headset for my softphone (I gather that is what you are looking at?)

My experience so far is very good, I have used Plantronics at work for the same thing and thought I took a gamle on the cheaper Jabra headset, but I must say I will probably be going with Jabra in the future.

Its worth checking to see that the softphone will work with the Jabra headset though, not all softphones work well with picking up from the headset etc.

See http://www.jabra.com/products/wireless_headsets/jabra_pro__900_series/jabra_pro_930

Prices from around 300 NZD http://pricespy.co.nz/product.php?p=1038766

As for range, you should look for DECT devices and they are up to 100-150 meters range, but could be far shorter - all depends on whats between the user and the receiver

Unfortunately its a hard phone so less options :(. If it were a softphone we could just just a cheap bluetooth headset :).

But Jabra looks good. This seems to be OK price wise:
http://www.cackle.co.nz/product/Wireless-Telephone-Headset-Jabra-PRO-920-CJ807

I rang Cackle and they said it should be good with the phone and is very popular.

chevrolux

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Reply # 821953 19-May-2013 14:26

Plantronics DECT headset is what you want. They are either over the head or hand on the ear style. Then you just need a handset lifter so that if they aren't next to the phone they can still answer it. There is the headset port but you have to be by the phone to make it use the headset.

Edit: That Jabra unit looks fine btw.

jarledb

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Reply # 822167 19-May-2013 22:43

Chevrolux, I have always liked the Plantronics, but must say that Jabra beats them in sound quality and are a lot cheaper.

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ubergeeknz

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Reply # 822242 20-May-2013 09:34

Have seen both in action and the Jabras are the better headset (and usually cheaper). You won't regret spending the money, they last forever (and I'm talking call center environments). Cackle are awesome to deal with as well.