Salary of a Junior Help Desk agent

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BTR

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#127543 14-Aug-2013 10:22

Hi All,

Wondering if someone can give me an idea of what an average salary would be for a Junior help desk agent. The main tasks would include the below.

* Install Software
* Resolve printing issues
* Resolve wireless connection issues
* Provide instruction on backups & servicing
* Log service jobs with local repair agent
* Keep notes of work completed

This would be a very basic IT role which would allow the senior techs to get on with projects and difficult tasks.

Your input is appreciated and please feel free to ask any questions.

---

Blake R

www.btr.net.nz

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#876949 14-Aug-2013 10:29

$35k

Do whatever you want to do man.

BTR

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#876952 14-Aug-2013 10:32

Thats less than I thought.

Inphinity

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#876959 14-Aug-2013 10:40

Yeah, for an entry level type role somewhere between $35k and $40k is probably about right.

freitasm

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#876966 14-Aug-2013 10:46

Moved to correct forum. Even Junior Help desk people have to post in right forums...

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BTR

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#876971 14-Aug-2013 10:49

freitasm: Moved to correct forum. Even Junior Help desk people have to post in right forums...

Sorry had a look to see where it should be posted and thought of topic must be best. Thanks for the heads up though, will keep that in mind for next time.

lucky015

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#876973 14-Aug-2013 10:54

35-40k is normal for this.

Its probably not the industry standard but from what I noticed last time I was looking the lower end tend to be the more technical IT company roles with room to move and the higher end tend to be ISP barely technical roles.

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lxsw20

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#876976 14-Aug-2013 11:02

Where in NZ? 35-40k sounds about right, I started my IT career for less than that 5 years ago.

BTR

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#876977 14-Aug-2013 11:04

Will be a position possibly in Christchurch. Its still being discussed. I remember starting on 26K out of school.

lucky015

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#876981 14-Aug-2013 11:12

little different now days and although worth noting that the applicants for these roles will be fresh out of uni or experienced in the industry not just young students

MikeB4

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#876984 14-Aug-2013 11:14

I used to pay entry Help desk Analysts $49,000 PA

Here is a crazy notion, lets give peace a chance.

lxsw20

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#876989 14-Aug-2013 11:22

lucky015: little different now days and although worth noting that the applicants for these roles will be fresh out of uni or experienced in the industry not just young students

They still have a whole lot to learn if they haven't actually worked in the field.

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ubergeeknz

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#876991 14-Aug-2013 11:23

lxsw20:
lucky015: little different now days and although worth noting that the applicants for these roles will be fresh out of uni or experienced in the industry not just young students

They still have a whole lot to learn if they haven't actually worked in the field.

Agreed - and even a degree in comp sci is no guarantee that someone can apply their skills practically...

wellygary

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#876993 14-Aug-2013 11:23

To the OP, what sort of quals are you expecting that a potential appointment would have,

Polytech level National certificate, ?

Any work experience?

This website indicated Help desk based "computer technician" roles are between 35 and 45K
http://www.careers.govt.nz/jobs/information-technology/computer-support-technician-/about-the-job

lucky015

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#878653 15-Aug-2013 11:41

ubergeeknz:
lxsw20:
lucky015: little different now days and although worth noting that the applicants for these roles will be fresh out of uni or experienced in the industry not just young students

They still have a whole lot to learn if they haven't actually worked in the field.

Agreed - and even a degree in comp sci is no guarantee that someone can apply their skills practically...

I completely agree.

I myself know a number of Compsci Majors who have little in the way of practical knowledge, I was meaning in a matter of interest sense rather than than anything else with my original comment.

Lias

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#878674 15-Aug-2013 11:50

It somewhat depends on the help desk. The variation in help desks is.. wide. in some places its a glorified call centre CSR job, and in others it can cover field engineer and server admin duties, and every shade of grey in between.

I'd say the range is 35-50k depending on how far it falls within that range.

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