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Dynamic

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#138025 17-Dec-2013 11:42
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Hi Team,

Client's 15 month old ProBook 4730s is blue screening every couple of days, but the errors are strangely inconsistent.  SMART, HDD, and RAM tested extensively and no issues reported.  Fancy BIOS has Burn In tests that ran 15 passes without issue before I used MEMTEST which ran 5 passes with no issues.

I'm struggling a bit for ideas as to how to proceed?  Client would rather I didn't erase the machine and set up from scratch.  They have half a dozen machines of the same series with no issues.

BlueScreenView screen shot attached.  Any ideas would be appreciated.

Cheers
Mike





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xpd

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  #953626 17-Dec-2013 11:46
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Let me find my magnifying glass......

Id suspect overheating (until I can read your logs in that image)




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Dynamic

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  #953640 17-Dec-2013 12:04
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Ahhhh bugger I expected to be able to click on the image to expand it.

You are spot on, thank you.  CPU is at 85 degrees.  Client is in an office with plenty of background noise and had not noticed the fan noise.




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  #953693 17-Dec-2013 13:04
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I have a probook 4530... this is the problems I had with it..


1) the fan gave up spinning fast enough in 6 months had it.. they have a cheap noisey fan in them

I instead pulled the laptop apart instead of servicing and bought a high end $50 fan that fit its socket
bay perfect.. the temp dropped like 10 degrees after that and noise dropped a bit

however it didnt blue screen when hot.. the cpu temp simply powered the whole thing of corrupting
windows a little bit each time.. mostly the permissions in the registry!
so things started to go wrong like soft not installing or starting or crashing.

so I had to re-do windows 7

2) I sometimes get blue screen when connecting and unplug USB devices. I never found a solution
but I did roll back the usb drivers and seems fingers cross to have gone away.
normnally blue screen was about ntfs.sys for those ones


3) sounds issues when HP power assit install.. removed or rolled back to original and told HP
never to upgrade it.. even the latest of today still messes up the sound.. clicks sounds like

4) hard drive also die sooner then expected.. its now over 12 months old..


I also have a cool pad running all the time under mine.. HP have very bad air flow.. your find the
touch pad is lik3 super hot at times..

however putting a SSD in.. reduces the temp a bit also in that area


frankly this will be the last time I ever buy a HP.

I think maybe alienware is doomed since dell took them over but they would of been
the best option if can afford it

asus a high spec gaming one might be my next choice



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  #953701 17-Dec-2013 13:13
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Sorry to hear about your issues KG1.

We've been using ProBook series machines and their predecessors for over 15 years and have had virtually no issues.  We used to split between Dell and HP, but the Dell failure rate was notably higher, so we stopped offering that brand.  Everyone has their own experience though and their own pet brands based on that experience.




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  #953737 17-Dec-2013 14:03
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Ive got a Probook as well (couple years old), apart from it being noisy, had no issues so far. :)




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