Google Groups access on Google Apps for Business

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freitasm

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#142552 17-Mar-2014 09:40

Someone invited my parents-in-law to a Google group. The problem is that their email address is a Google Apps for Business account and as soon as they try to access the group they get a message "You only have read-only access to groups outside of your domain. Contact your domain administrator for more information."

Google Groups is enabled in their Google Apps account but there isn't any setting I can see that says something such as "Restrict user access to domain-only groups."

How can they access these external groups? Anyone have experience with this?

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Kyanar

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#1009629 20-Mar-2014 09:58

When you say "Google Groups" do you mean "Groups for Business"? If so, that's a different service. You need to go to Admin Console > Google Apps > More controls > Other Google Services. Click on the X in the filter bar to remove the "Top featured services" filter, then find Google Groups and make sure it's set to "On for everyone".

I don't get the message you mention when I go to a non-domain group, I just see a warning when I go to post saying my account is managed and I should think carefully about what I post.

freitasm

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#1009640 20-Mar-2014 10:09

We have Google Groups for Business enabled for this domain. This user received an invite to a private Google Group, not a Groups for Business. Clicking the link says he's joined the group but can't do anything as per previous error message.

This is what we have:

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ajobbins

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#1009737 20-Mar-2014 11:42

I wonder if this is an issue with the group itself and is a poorly worded error message.

Have you checked with the group owner to see if they have enabled full access to users outside of the domain?

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freitasm

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#1009751 20-Mar-2014 12:01

Will have to check. Still waiting on Google Support but no hope now.

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Kyanar

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#1011268 23-Mar-2014 10:42

Did you check the Other Services I mentioned? Google Groups for Business (which you have enabled) is distinct from Google Groups (which has to be enabled separately).

Admin Console > Google Apps > More controls > Other Google Services. Click on the X in the filter bar to remove the "Top featured services" filter, then find Google Groups and make sure it's set to "On for everyone".

freitasm

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#1011269 23-Mar-2014 10:52

Kyanar: Admin Console > Google Apps > More controls > Other Google Services. Click on the X in the filter bar to remove the "Top featured services" filter, then find Google Groups and make sure it's set to "On for everyone".

The screenshot shows everything available (not much really). Also I don't see "More Controls" and "Other Google Services".

I open the Dashboard, click on Google Apps, click the "[+] Add Services" button and then what I see is the screenshot above. There's no filter (except for the domain name). Nothing else.

Got a reply from Google which was the worst "Engrish" I've ever seen and it seems obvious the people replying has no idea what he's talking about.

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#1011274 23-Mar-2014 11:19

On the dashboard is there a "more controls" along the bottom of the screen?

If not you may still be on the old dashboard

In that case go to organisation and users, click on services and look for "Google Groups"

Clint

freitasm

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#1011324 23-Mar-2014 13:08

Thanks, now we're talking. Found Google Groups and enabled it!

Why paid Google Support can't tell you that...

Thanks heaps.

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clinty

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#1011340 23-Mar-2014 13:44

No worries.

Had the same issue this week at a clients.

Really wish Google would distinguish between the two better.

Makes it easier to explain to support what you have the problem with :)

Clint

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#1011362 23-Mar-2014 14:14

Ahhh, yeah I did forget to mention I'm using the new interface. For what it's worth, I believe everyone is being forced onto the new interface this month so it should be much easier to be on the same page when providing assistance.