SORBS.net - Unable to access support/de-listing area

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clinty

1182 posts

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Lifetime subscriber

#151452 26-Aug-2014 08:03

Hi,

I have a client whose IP is on the SORBS list, weirdly from a spam detection in 2009, and this has just started causing issues with some ISP based e-mails.

I have created an account with SORBS to begin the delisting process and can login using this account fine. I enter the IP address to begin the process but the site times out when moving to the next page.

When I try to manual go to the support centre the same thing happens.

Tried:
Different Browsers
Different Computers
Different Connection and ISP

Has anyone got a working SORBS account that can delisted the IP for me?

cheers
Clint

1101

3122 posts

Uber Geek

#1115705 26-Aug-2014 10:19

Sorbs can be a real pain in that respect. Ive had this happen occasionally, other times I can login fine.

Chances are if its on Sorbs its on other blacklisting sites as well.

What did you mean by this
"and this has just started causing issues with some ISP based e-mails."

I know of at least one popular ISP that is on some Blacklists, this causes occasional mail rejection . Nothing that could be done except send through
another ISP/smtp service .

clinty

1182 posts

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Lifetime subscriber

#1115710 26-Aug-2014 10:27

1101: Sorbs can be a real pain in that respect. Ive had this happen occasionally, other times I can login fine.

Chances are if its on Sorbs its on other blacklisting sites as well.

Nope, according to mxtoolbox.com we are clean

Will keep trying :)

What did you mean by this
"and this has just started causing issues with some ISP based e-mails."

just that after the listing became active we could not send to a number of ISP e-mail addreses

The really weird thing is that the listing in the SORBS DB is from 2009 but it only seem to have surfaced in the last few weeks ( i run a check of my clients mail servers against mxtoolbox regulalrly )

Clint

clinty

1182 posts

Uber Geek

Lifetime subscriber

#1115905 26-Aug-2014 14:54

and this afternoon it worked fine :)

go figure